Manager Ii Sales Operations

hace 4 semanas

Ciudad de México Solera A tiempo completo

Sales Support ManagerWho we areThe RoleWe are looking for a proactive and driven individual to join our team as a Sales Support Manager. The Sales Support Manager will be a key figure in the success of our Sales function and is responsible for strategic sales support leadership with an emphasis on driving our core business through our sales support team. This person will be responsible for Sales Support direction, staffing/leadership needs, and performance management/coaching.What You'll Do- Manages the daily operation of the sales support function- Overseas the resource allocation of workflows of all support activities including order processing, response data collection, and preparation of reports to support sales teams.- Ensure accurate customer set-ups and fulfillment processes are implemented efficiently, assisting the sales teams in delivering their revenue targets.- Evaluate sales processes, identifies and resolves operational issues- Ensure that department milestones goals are met and adhering to approved budgets.- CO- Conducting meetings with the sales and support teams, including 1:1 meetings; and performance feedback with sales support personnel- Responsible for team personnel actions- Acts as primary liaison to Product Development, Operations, IT, and various departments as required- Responsible for sales operations planningWhat You'll Bring- A proven track record delivering high quality customer service and support in a customer focused environment- 3+ years operations leadership experience- Experience working with VP+ stakeholders- Familiarity with Sales/Order Coordination- Proficiency with Microsoft Office suite of products- Strong interpersonal and communication skills with strong customer orientation- Strong organizational and time management skills - able to focus on urgent and important tasks, avoids- Strong attention to detail, able to multi-task, follows through and meets all deadlines- Ability to work in team environment that is cross-functional- Ability to drive execution relentlessly in complex matrixed environment

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