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Customer Service Representative
hace 2 semanas
**Responsibilities**:_
- Resolve Complaints: Address and resolve issues from community members professionally.
- Manage Violations: Educate on rules, issue violations, and escalate as needed.
- Maintenance Coordination: Manage maintenance requests, assign tasks, and follow up on completions.
- Account Assistance: Help with account queries, explain budgets, and assist with HOA portal use.
- Document Management: Maintain accurate records and ensure documents are uploaded to web portals.
- Annual Meeting Prep: Assist with meeting logistics, mail notices, and prepare meeting packets.
- Association Tasks: Manage tasks like backflow testing, parking audits, clubhouse rentals, and provide access permits.
- Property Inspections: Add CCRs to properties in Vantaca for manager inspections.
- Issue Resolution: Work with managers to address complaints, issue work orders, and handle violations.
- Information Updates: Add association details to Additional Information.
- Invoice Cross-Referencing: Match invoices to work orders when necessary
- **Requirements**:_
- High School Diploma / GED, and above
- Associate’s degree or Bachelor’s degree in Business Administration, Communications or other area of study, preferred
- Experience performing CUSTOMER SERVICE tasks for US-based HOA/Community Management companies, preferred
- Experience using Vantaca is highly preferred as well.
- Must possess excellent written and oral communication skills (Advanced English level only)
- Outstanding computer skills
- Strong time management and organizational skills.
- At least 100mbps of Internet Speed at home (required)
- Ability to work full time 40 hours a week following US timezone
- **PERKS**:_
100% Payroll (Benefits of law)
Superior benefits _after 6th month_:
- Savings fund of 8%
- 30-day Christmas bonus
- US holidays PTO
- Sick leave
- Major Medical insurance
- Location: Anywhere in Mexico (Fully remote opportunity)
- Able to work 40 hours per week (5 days a week, 8 hour shift, US Mountain time zone)
Pay: Up to $17,000.00 per month
**Experience**:
- US - HOA Management: 2 years (preferred)
**Language**:
- Advanced English (required)
Work Location: Remote
