Spare Parts Analyst

Scope and Authority

The Spare Parts Coordinator (SPC) is responsible for processing and following up on new or existing spare parts quotes and orders. The main responsibilities include, managing spare parts requests and inquiries, such as quotations, return requests, delivery dates and status. The SPC works closely together with Customer Support Coordinator, Customer Care Manager and Service Contract Coordinator and serves as an important stakeholder for field service and Technical Support in fulfilling their spare parts needs in the customer journey.

The SPC is a key contact for the internal supply chain organization, in all matters related to spare parts quota-tions, orders and delivery and communicates in timely manner, about confirmed dates, delays or other issues that may compromise service levels or customer expectations.

SPC is responsible for preparing spare parts packages for planned maintenance jobs in expected time scales, which includes communication with field service planning teams, supply chain for on time purchasing and delivery and expected demand to enable accurate forecasting and demand planning.

SPC escalate spare parts questions to technical support when required, follow up and ensure swift handling.

Main Tasks
- Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization
- Follow all parts requests through to their completion
- Prepare and follow up on spare parts quotations
- Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery
- Escalate and resolve compromised service levels or customer expectations related to spare parts issues
- Provide information as required for spare parts forecasting and demand planning
- Plan and prepare spare parts packages for planned maintenance activities
- Be empathetic and work as an advocate for customers
- Ensure customers’ needs are met quickly and efficiently
- Communicate regularly with other individuals/departments within the organization
- Other duties assigned due to the need of the business

Skills and Abilities
- Good communication skills and ability to work in a multi-discipline team environment
- A service minded self-starting individual, who can manage time effectively and achieve agreed goals.
- Ability to execute agreed tasks and deadlines against performance criteria (KPI)
- Driven by continuous improvements to meet goals of customer experience, efficiency and growth
- Computer/ERP literate
- Knowledge of principles and processes for providing customer and personal services and good insight into global supply chain processes
- Result orientation, ability to follow through and respect deadlines
- Proactive and organized
- Appreciation of commercial service and business development

Education, Knowledge, and Experience
- General education in business administration preferred. College education preferred
- Communication, customer relations, logistics or similar training preferred
- Knowledge of Spare Part processes and warehousing ideally worked in a Sales or Service environment.
- Experience of using a corporate ERP system ideally within sales and warehouse modules.
- Appreciation of commercial service and business development.
- Working to tight deadlines.
- Good English skills, both written and verbal
- Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage

Commitment to Global Safety

As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.

Marel Vision and Values

In partnership with our customers we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.