Customer Success Agent, Latam

As a Customer Success Agent at Absolute, you are front and center with our customers, helping them achieve their goals and ensuring value driven engagements. You are highly organized with excellent interpersonal skills, a passion for technology and a strong customer focused approach.

Building strong customer relationships, you regularly engage with stakeholders to ensure their goals and priorities are identified and ensure value driven engagements.

Being an advisor to your customers, you share with them best practices and industry trends while being the voice of the customer internally with our Product teams.

**Responsibilities**:

- Build ongoing customer relationships to understand their processes and challenges and then develop strategic success plans so to ensure their satisfaction and product loyalty
- Engage with decision makers and key stakeholders to identify customer priorities and use cases in relationship with Absolute
- Work with new and existing customers to create a positive selling environment for renewals, expansion, and up-sell opportunities, which will be transitioned over to our Account Executive team
- Collaborate with the Product teams to stay current on new features and advancing technologies while providing a channel for continuous customer feedback
- Provide details to customers on upcoming webinars and product or feature updates, to accelerate their adoption
- Become a technical product expert of Absolute’s products, and support new and existing customers with the following:

- General product inquiries
- Customer Center (Absolute Console) access
- How to install/activate the Absolute Agent
- How to submit support tickets
- How to create users
- Build relationships internally across Sales, Service and Support teams to escalate customer needs and identify expansion and renewal opportunities
- Work cross-functionally with other internal teams such as Onboarding, Marketing and Sales to cooperatively drive, maintain, and improve customer health and value perception
- Use data intelligence to identify risk events happening (login frequency, product adoption rate, security settings, etc.) and proactively outreach to customers to resolve
- Support with account administration, including SalesForce maintenance and clean up

**What You Will Need**:

- 1-2 years of Customer Success or Account Management experience within a SaaS high-tech work environment - experience with Legal, Healthcare, Financial and Professional Services industries a bonus
- Exceptional ability to communicate and foster positive business relationships
- Strong aptitude for technology with the ability to explain technical concepts and theories to both technical and non-technical users
- Team player, that strives to develop win-win situations for customers and colleagues
- Strong oral and written communication skills. Must be exceptionally comfortable and capable when speaking to a wide spectrum of internal and external professionals, from executive to junior level
- The ability to effectively lead and direct a virtual meeting with a diverse set of attendees
- Ability to take initiative, own processes and work independently as required
- Experience with CRM tools (i.e., Salesforce, Gainsight) or Device Lifecycle management software an asset

**Why Work For Us**:
You’re resilient and passionate about securing the Work from Anywhere era.
So are we.

We’re in search of the best and the brightest - everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers - we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.

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