Integrations Specialist, Customer Success, Latam

**Who we are and what we do**

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than two thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

**Why should you be part of Deel's success story?**

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

**What you’ll do at Deel**
- Drive value by helping new and existing (SMB to Enterprise) customers integrate their tech stack and workflows with Deel’s product suite and workflows.
- Become an expert user of Deel and leverage that knowledge to provide detailed guidance to customers on how to integrate our software products into their existing tech stack, from setup to deployment and troubleshooting.
- Assist in troubleshooting integration issues, coordinating with internal teams and the customer to ensure timely resolution.
- Treat each customer as a project to manage and successfully deliver - collaborate with customers and internal stakeholders (including CSMs) to lead customer meetings and understand a customer’s business needs and technical requirements, translating them into integration strategies.
- Work closely with API & Integration Product teams, providing actionable feedback to improve Deel’s product suite.
- Conduct training sessions and product demonstrations to educate customers on the optimal use of our products within their tech stack as needed.

**Some key qualifications**
- At least 2-5 years’ experience in a highly technical Customer Onboarding, Customer Success, or Support role supporting a B2B SaaS product
- Focused, action-oriented, and always anticipating next steps: a natural project manager
- High attention to detail and can design an organized, effective integrations plan and schedule for clients
- Enjoy teaching others, be it a customer or a colleague
- Customer obsessed and have significant experience delivering technical solutions to customers
- Team player, and enjoy working on a diverse team.
- Driven, think on your feet, and thrive in a fast-paced, challenging environment.
- Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
- Based in the LATAM region

**Bonus points if you**
- Strong understanding of API integrations and various tech stacks used by businesses.
- Have experience working with products we integrate with, including ERP (ie. Quickbooks, Netsuite), HR (Bamboo, Ashby), spend management tools (ie. Expensify) and more.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to non-technical users.
- Strong problem-solving skills, with the ability to troubleshoot technical issues.
- Detail-oriented and highly organized, with excellent project management skills.
- Customer-focused mindset, with a dedication to providing exceptional service.
- Have experience working with clients and team members from multiple countries and across multiple time zones
- Have experience working at a high growth start-up or scale-up on a remote team
- Have FinTech or HRTech experience
- Are multilingual (fluency in English is essential, fluency in Spanish and/or Portuguese is a bonus)

**Total Rewards**

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

At Deel, you’ll enjoy:

- Computer equipment applicable to your role
- Stock grant opportunities
- Additional perks and benefits based upon your employment status and country
- The ability to choose where you work whether it be your home, the beach, or a WeWork

**At Deel, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.