Banamex/ Ejecutivo de Cobranza/ Turno Vespertino/ Collections Specialist

hace 4 días

Metepec, México Citi A tiempo completo

The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

**Responsibilities**:

- Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.
- Increase the Recovery of the past due portfolio of the different collection portfolios
- Comply with the goals and parameters of the established operational process
- Ensure compliance with quality objectives and compliance with institutional policies
- Provide the telephone collection service to the client
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- work under pressure Decision making Problem solving Negotiation
- client needs or organizational issues while remaining focused, frustration tolerance
- 1 year experience

**Education**:

- High School diploma or equivalent

**Funciones**
- Realizar llamadas de cobranza a clientes con créditos de nómina y personales
- Atender llamadas de clientes con morosidad
- Recibir llamadas relacionadas con él area de cobranza
- Realizar negociaciones con el cliente para gestionar el pago de créditos vencidos/ atrasados

**Requisitos**
- Experiência en cobranza
- Experiência en atencion a clientes
- Experiência en ánalisis financiero
- Experiência en ventas

**Habilidades**
- Tolerancia a la frustración
- Negociacion

**Zona de trabajo Metepec/ Pedro Asencio/ Turno Vespertino 2:30 pm a 9 pm**

**Dias a laborar Martes
- Domingo/ Descanso el Lunes**Job Family Group**:
Operations - Collections Default
- **Job Family**:
Core Collections
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

  • Banamex/ Ejecutivo de Cobranza/ Turno Vespertino/ Collections Specialist

    hace 4 días

    Metepec, México Citigroup A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex Ejecutivo Telefónico De Cobranza Tdc

    hace 3 semanas

    Metepec, México Citi A tiempo completo

    The Collections Specialist 4 performs moderately complex and varied assignments.Most of the impact is related to quality of execution.Works with limited supervision.May service an expansive array of products/services.Demonstrates technical/administrative expertise.Applies specialized functional area skills and basic knowledge including underlying...

  • Banamex Collections Specialist 3

    hace 6 días

    Metepec, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Collections Specialist

    hace 3 semanas

    Metepec, México Citi A tiempo completo

    The Collections Specialist 4 performs moderately complex and varied assignments.Most of the impact is related to quality of execution.Works with limited supervision.May service an expansive array of products/services.Demonstrates technical/administrative expertise.Applies specialized functional area skills and basic knowledge including underlying...

  • Banamex ejecutivo Telefónico de Cobranza Tdc

    hace 7 días

    Metepec, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex Collections Specialist

    hace 2 semanas

    Metepec, México Citigroup A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex: Ejecutivo Telefónico Cobranza

    hace 4 días

    Metepec, México Citigroup A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex: Ejecutivo Telefónico Cobranza

    hace 3 días

    Metepec, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex Collections Specialist 3

    hace 4 días

    Metepec, México Citi A tiempo completo

    The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands...

  • Banamex ejecutivo Telefónico de Cobranza Tdc

    hace 1 semana

    Metepec, México Citigroup A tiempo completo

    **Discover your future at Citi**: Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview**: The Collections Specialist 3 performs a variety of...