Banamex ejecutivo Telefónico de Cobranza Tdc

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**Job Overview**:
The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols - follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.

**Responsibilities**:

- Performs Collection Specialist 2 duties plus: Utilizes advanced negotiation skills to resolve delinquency issues. Researches problems, such as skip tracing, to develop external contacts. Shares knowledge with less experienced collectors. Has increased opportunity to interpret procedures instructions by choosing among alternative courses of action to resolve delinquencies. Works under general supervision and established procedures. May support a range of products services. Applies detailed knowledge of a wide range of specialized administrative technical skills; and most of the impact is related to the accuracy of tasks performed. Understands how duties relate integrate with others in the team unit.
- Increase the Recovery of the past due portfolio of the different collection portfolios
- Comply with the goals and parameters of the established operational process
- Ensure compliance with quality objectives and compliance with institutional policies
- Provide the telephone collection service to the client
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

**Qualifications**:

- work under pressure Decision making Problem solving Negotiation
- client needs or organizational issues while remaining focused, frustration tolerance
- 1 year experience

**Education**:

- High School diploma or equivalent

PARA LA POSICIÓN REQUERIMOS:

- Bachillerato concluido, Licenciatura trunca o concluida
- Experiência como ejecutivo telefónico cobranza y/o atención a clientes.
- Conocimientos deseables en programas de liquidación y/o regulación
- Conocimientos deseables en restructuración de cuentas.
- Habilidades de negociación.
- Escucha activa
- Comunicación fluida y efectiva
- Capacidad de análisis
- Empatía

EL OBJETIVO DE LA POSICIÓN:

- Atención de llamadas telefónicas de cobranza
- Resolver temas de mora y pago atrasado a través de habilidades y tácticas de negociación avanzadas.
- Negociación con los clientes ofreciendo alternativas de solución al atraso que presentan en sus Tarjetas de Crédito mora temprana y créditos personales mora temprana.
- Garantizar el cumplimiento de las políticas institucionales
- Seguir los procedimientos y las instrucciones para elegir entre soluciones alternativas para resolver las moras.

MODALIDAD Y HORARIO DE LA POSICIÓN:

- CALLE PROLONGACIÓN PEDRO ASCENCIO NO. 1001 PTE., COL. L METEPEC.
- Lunes a domingo
- 1 descanso entre semana
- Disponibilidad de horario
- VESPERTINO
- **Job Family Group**:
Operations - Collections Default
- **Job Family**:
Core Collections
- **Time Type**:
Full time
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._