Guest Experience Agent
hace 1 semana
Hola
KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo.
Actividades:
- Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.
- Ofrecer un servicio eficiente y oportuno manteniendo estándares de calidad en todo momento.
- Ser responsable del proceso de reservaciones desde inicio a fin, incluyendo dar seguimiento cuando sea necesario.
- Atender y resolver cualquier asunto que los huéspedes puedan llegar a tener.
- Gestionar el proceso de reservaciones de inicio a fin.
- Coordinarse efectivamente con el equipo de operaciones para administrar entradas y salidas de huéspedes, temas de mantenimiento, limpieza y peticiones especiales.
- Proveer servicios de consejería cuando sea oportuno, ayudando a los huéspedes a tener una estancia idónea.
Habilidades:
- Proactividad
- Experiência laboral (al menos 2 años) en el área de atención al cliente, concierge, recepción, en hotelería
- Flexibilidad de horario
- Dominio del idioma inglés verbal y escrito.
Estudios: Licenciatura en hotelería, turismo, hospitalidad o afín.
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Salario: A partir de $18,000.00 al mes
Horario:
- Turno de 8 horas
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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