Empleos actuales relacionados con Customer Support Associate Ii - Tlaquepaque - Arrow Electronics, Inc.

  • Customer Support Associate II

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics A tiempo completo

    Customer Support Associate II page is loaded## Customer Support Associate IIlocations: Tlaquepaque, Mexicotime type: Full timeposted on: Posted Todayjob requisition id: R239595# **Position:**Customer Support Associate II# **Job Description:**Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users...

  • Hybrid Customer Support Associate II — Guadalajara

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics A tiempo completo

    A leading technology solutions provider in Tlaquepaque is hiring a Customer Support Associate II to provide expert customer service and support the sales team. The role involves managing customer orders and resolving issues efficiently. Candidates should have 2-4 years of experience in customer service, proficiency in Microsoft Excel, and fluency in English....

  • Customer Support Associate Ii

    hace 6 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Support Associate IIArrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.**What You'll Be Doing**:- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry &...

  • Customer Support Associate Ii

    hace 2 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II Principal Accountabilities - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex...

  • Customer Support Associate Ii

    hace 5 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II **: Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX. **What You'll Be Doing** - Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff. - Order entry &...

  • Customer Support Associate Ii

    hace 5 días

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**: Customer Support Associate II**:Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order entry &...

  • Customer Support Associate Ii

    hace 4 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    **Position**:Customer Support Associate II**This position requires fluency in English****What You'll Be Doing**- Provide customer service to internal and external customers while facilitating the customer dispute and returns and replacement processes. This position serves as a primary point of contact providing one-call resolution in a dynamic and fast-paced...

  • Customer Support Associate II

    hace 3 semanas

    Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

    Position: Customer Support Associate II Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023...

  • Customer Support Associate II

    hace 3 días

    Tlaquepaque, Jalisco, México Arrow Components A tiempo completo

    PositionCustomer Support Associate IIJob DescriptionArrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.What You'll Be DoingProvide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.Order entry &...

  • Customer Support Associate II

    hace 5 días

    Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo $18,508 - $23,066

    Position:Customer Support Associate IIJob Description:Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.What You'll Be Doing• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.• Order entry...

Customer Support Associate Ii

hace 3 semanas

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate II

At Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora and Guadalajara Offices. In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.

**What You'll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Owns the end-to-end quotes and order process for specified suppliers and customers.
- Responsible for Post-booking to Invoice process, including but not limited to: order entry, maintenance Value Added orders & follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Pull reports from our Business Intelligence - BI system.
- SWAPS.
- Internal Requisitions - IR - ISO.
- Allocations / Constraints Materials.
- Work with BOMs.
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).

**Job Complexity**:

- Has developed knowledge and skills through formal training or considerable work experience.
- Works within established procedures with a moderate degree of supervision.
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

**What You'll Need**:

- Typically requires a 4 year degree and 3-4 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Must be familiarized with BOMs.
- Must be familiarized with ERP systems - Oracle is a plus.
- Must be familiarized with Business Intelligent - BI systems.
- Must be familiarized with Quoting process.
- Must be familiarized with RMA.
- Must be familiarized with Expedites.
- Intermediate to advanced knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Growth Opportunities, and more

**Annual Hiring Range/Hourly Rate**:
$16,816.67 - $22,700.00 MXN Monthly

**Location**:
MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)

**Time Type**:
Full time

**Job Category**:
Business Support