Bilingual Customer Service Representative

hace 5 días

Santa Catarina, México AGP GLASS A tiempo completo

The AGP Group is a world-leading and specialized glass manufacturer. Our company guarantees world-class technology and the highest level of innovation in glazing solutions. More than 20 renowned automobile manufacturers rely daily on the know-how of our 7 high-tech production plants and innovation centers, which now employ a total of over 4,500 people.

**Customer Service.**
- Ensure compliance with all specific client requirements, guaranteeing internal dissemination (e.g., packaging, label, ASN, portal, engineering change, etc.).
- Keep orders up to date for the entire customer portfolio for each dispatch in the SAP system.
- Gather information from customer portals and individually follow up on each case.
- Track EDI and Call-off customer demand.
- Schedule shipping windows by agreeing on schedules to meet windows on time and as agreed. Assist in generating shipping lists through the SAP system.
- Verify and support the improvement of SAP master data for parameterization based on EDI customer demand, updating the corresponding modules according to their role in SAP.
- Maintain system scheduling in accordance with customer requirements.
- Timely issue SAP credit notes to avoid generating financial discrepancies.
- Keep dispatch tracking up to date.

**Requierements**
- SAP
- +2 years of experience.

Tipo de puesto: Tiempo completo

Sueldo: A partir de $32,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo presencial

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