Gerente Customer Service
hace 3 días
Importante CEDIS en Tepotzotlan busca talento como:
**GERENTE DE CUSTOMER SERVICE**
**Requisitos**:
Escolaridad: Licenciatura/Ingenieria Terminada.
Experiência: 3 años liderando equipos, cuentas, ejecutivos servicio clientes.
**- OFRECEMOS -**
Prestaciones de ley y adicionales:
- Fondo de ahorro
- Vales de despensa
- 50% prima vacacional
- Seguro de gastos médicos menores y mayores
- Seguro de vida
- Descuento en nuestras marcas
- Descuento en cine, obras teatrales, conciertos y más...
**Responsabilidades**:
- Establecer estrategias, tareas, políticas y estándares de servicio para un alto nível de satisfacción de compra omnicanal a todo tipo de cliente (Retail, Departamental, Autoservicio, Distribuidor, Venta Directa, Portales de etc.)
- Supervisar el desempeño de los Ejecutivos de Customer Service.
- Asegurar la retención de clientes brindando la experiência de compra mediante la escucha activa.
- Conocimiento sobre servicios y productos que se encuentran en el mercado actual, políticas y requisitos de entrega por cada cliente, así como también los portales de cada cliente a fin de brindar apoyo necesario al personal a cargo.
- Liderazgo enfocado a motivar e incentivar al equipo a cargo para fomentar un alto sentido de pertenencia así como sentido de urgencia a la atención de necesidades de los clientes.
- Canalizar quejas, reclamos y sugerencias de clientes internos y externos para buscar siempre la solución óptima al problema.
Horario:
Lunes a viernes de 8:00 am 6:00 pm
Zona para laborar: Tepotzotlan, Estado de México.
Si cumples con los requisitos comparte tu CV por este medio o al WhatsApp 55 1677 6592
Tipo de puesto: Tiempo completo
Sueldo: $25,000.00 - $30,000.00 al mes
Beneficios:
- Descuento de empleados
- Descuentos y precios preferenciales
- Opción a contrato indefinido
- Seguro de gastos médicos
- Seguro de vida
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
- Turno de 10 horas
- Turno matutino
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 15/03/2025
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