Service Desk Agent

hace 1 semana

Monterrey, México Teletrac Navman A tiempo completo

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing your skills.

**WHAT YOU WILL DO**

Your responsibilities as Service Desk Agent will include:

- Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools.
- Addresses and resolves issues and requests; documents all incidents and requests; engages the Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge.
- Answer and handle an average of 20 customer calls per day.
- Update and manage queue to comply with the Advanced Technical Support team, take ownership of created cases and conduct close follow-up until resolution.
- When necessary, escalate complex trouble cases to the Advanced Technical Support team.
- Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact.
- Provides after-hours on-call support as needed.

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

Whether you come from a customer service background, or if you have prior experience with the help desk, this position will offer you the opportunity to continue developing your skills.

**WHAT YOU WILL DO**

Your responsibilities as Service Desk Agent will include:

- Troubleshoot Teletrac Navman's proprietary software and hardware using necessary tools.
- Addresses and resolves issues and requests; documents all incidents and requests; engages the Advanced Technical Support team to resolve incidents that are beyond the scope of their ability or knowledge.
- Answer and handle an average of 20 customer calls per day.
- Update and manage queue to comply with the Advanced Technical Support team, take ownership of created cases and conduct close follow-up until resolution.
- When necessary, escalate complex trouble cases to the Advanced Technical Support team.
- Builds general knowledge of Teletrac Navman's proprietary products, increasing ability to resolve requests on first contact.
- Provides after-hours on-call support as needed.

Vontier is our parent company. With more than $6 billion in annual revenues, Vontier's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and speciality, and franchise distribution.

Future cities are smarter cities, and they need infrastructure and tools for advanced mobility, reliability, safety, efficiency, and quality of life. Vontier is ready to build that future.
We are a global industrial technology company focused on smarter transportation and mobility. Our portfolio is built on market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. United by a vibrant, inclusive culture and our proven business system, our 8,000+ team members are mobilizing the future to create a better world.
Ready to advance pioneering solutions for intelligent diagnostics, electric vehicles, and smart cities? Move your career forward at Vontier.

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