Service Manager
hace 2 semanas
The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues that include uncommon and complex situations with significant organizational impact - Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc. - Develop leaders by providing guidance and mentorship in conjunction with succession planning - Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities - Recommend new work procedures and contribute to the development of new customer service techniques, models and plans - Drive organizational change through innovation and process improvement, eliminating friction points for team - Achieve team performance excellence to ensure high quality and high volume productivity - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 5-8 years of relevant experience - Intermediate to senior level experience in a related role with commensurate people management experience - Call Center management experience, preferred - Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred - Proficient project management skills - Effective written and verbal communication and presentation skills - Influencing and relationship management skills **Education**: - Bachelor's/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Amplio conocimiento de políticas, estándares y metodologías de administración de riesgo y control. - Seguimiento a auditorias y enlace con áreas de control. - Interacción con áreas como ICRM, Compliance, Fairness, IBCO entre otras. - Preferentemente experiência en Contact Center. - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Service Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
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Service Manager
hace 7 días
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: Resolve issues that...
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Service Manager
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
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Customer Service Manager
hace 5 días
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Metepec, México BIT Technologies México A tiempo completo¡Hey explorer! ¡Te estamos buscando!Somos una empresa de desarrollo de software dónde generamos la libertad que nuestros aliados requieren, creando soluciones innovadoras y flexibles para empresas, organizaciones e instituciones educativas apasionadas del cambio que buscan crecer y destacar en su sector a través de la transformación digital, tenemos una...
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Service Supervisor
hace 1 semana
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met.**Responsibilities**:- Allocate work for small...
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Sales Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities.The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that...
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Senior Business Manager
hace 2 días
Metepec, México Citi A tiempo completoThe Business Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
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Supervisor de Servicio Senior
hace 2 semanas
Metepec, México Citi A tiempo completoEl Supervisor Sénior de Servicios es un puesto intermedio responsable de supervisar el flujo de trabajo diario del equipo de Servicio al Cliente en coordinación con la función de Servicio al Cliente. El objetivo general es garantizar la mejor atención al cliente focalizada en crear y conservar relaciones valiosas con el cliente e impulsar el compromiso...
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Supervisor Contact Center Priority
hace 7 días
Metepec, México Citi A tiempo completoThe Service Supervisor is an intermediate position responsible for supervising the daily workflow of a Customer Service team in coordination with the Customer Service function. The overall objective is to delegate and supervise tasks of the team while ensuring individual and group performance goals are met. **Responsibilities**: - Allocate work for small...
