Salesforce Technical Architect

Job Category

Customer Success

Job Details

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.

**SALESFORCE TECHNICAL ARCHITECT**:
Mexico City | Hybrid

GDC Team

**DEPARTMENT DESCRIPTION**:
Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all salesforce technologies and scales with agility for successful customer outcomes We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

**OVERVIEW OF THE ROLE**

You are both a big picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have validated experience integrating systems via APIs as well as a strong development background.

**YOUR IMPACT**
- Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.
- Translate business requirements into well-architected solutions that best leverage the Salesforce platform.
- Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.
- Provide oversight and governance of Salesforce projects.
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.
- Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.
- Maintain a target billable utilization aligned to the role.
- Ability to understand a project and deep dive to debug issues.
- From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.
- Liaise with Salesforce product teams to support client implementations.
- Travels to client sites for projects, estimated 50-75%

**REQUIRED QUALIFICATIONS**
- Strong CRM experience with solid background on the Salesforce platform.
- Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.
- Understanding of systems architecture and ability to design scalable performance-driven solutions.
- Understanding of key design patterns and large data volume limitations and best practices.
- Understanding of data sharing and visibility considerations and how these play into platform architecture.
- Familiarity with platform authentication patterns (SAML, SSO, OAuth).
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
- Experience with platform security capabilities (TLS, SSL).
- Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes.
- Strong background in the design/development of large web-based systems, or complete software product lifecycle exposure.
- Active Salesforce certifications or ability to achieve relevant certifications upon hire.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

**BENEFITS & PERKS**
- Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
- Exposure to executive thought leaders and regular 1:1 coaching with leadership
- Volunteer opportunities and participation in our 1:1:1 model for giving back to