Bilingual Customer Service Representative

hace 2 días

Hermosillo, México intugo Cc A tiempo completo

**Job Summary**

We are seeking a bilingual (English/Spanish) Customer Service Representative to join a high-performing healthcare support team. This role involves assisting patients and families by handling high call volumes in a fast-paced environment with professionalism, empathy, and efficiency. You will play a key role in helping underserved communities navigate healthcare services, including medical appointment scheduling, transportation coordination, and interdepartmental communication.

**Key Responsibilities**
- Respond to inbound calls regarding medical appointments, scheduling, cancellations, and provider availability.
- Schedule patient transportation and coordinate with medical facilities, pharmacies, and insurance providers.
- Provide accurate information about specialty services and behavioral health programs.
- Transfer calls and direct inquiries to the appropriate departments as needed.
- Escalate complex cases to supervisors or management with clarity and context.
- Ensure compliance with internal regulations, protocols, and HIPAA standards.
- Participate in a structured training program (2 weeks of training + 2 weeks of nesting).
- Maintain a positive, solution-focused approach while managing a high volume of calls.

**Qualifications**
- Fluent in both English and Spanish (written and spoken) - **required**.
- Previous customer service or call center experience, preferably in healthcare - **preferred but not required**.
- Ability to work in a fast-paced, high-call-volume environment with patience and professionalism.
- Clean personal background (must not contain any history that could negatively affect clients or patients).
- Strong attention to detail and problem-solving skills.
- Availability to work 6 days per week across varying shifts, including weekends.
- High school diploma or equivalent.
- THIS IS AN ON SITE POSITION FOR HERMOSILLO, SONORA

Pay: $15,000.00 - $18,500.00 per month

Work Location: In person

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