Bilingual Lead Customer Service Representative

hace 1 día

Hermosillo, México Inhabit Iq A tiempo completo

**About Inhabit**

**About ePremium Insurance**

As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management.

The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Serves customers answering inquiries; resolves problems; fulfilling requests. This position requires a minimum of three years of work experience as a customer service representative and a year experience as a Lead CSR. Provides assistance and coaching to other CSRs. Provides assistance to new CSRs while they are in training.

**Functions and Responsibilities***:- May be required to place outbound calls to advise insureds of their policy status and to correct the status if requested.- Responsible for staying up to date on procedures and protocol changes- Mentor and coach another CSR when appropriate.- Answer questions from other CSRs, with accuracy, via internal group chat- May take part in certain projects and helping to develop new products and programs- Provide feedback and insight to leaders with a focus on customer experience- Provide ideas to leaders with a focus on continuous improvement

**What We’re Looking For (Minimum qualifications)***:
- 3 years experience as a customer service representative- 1 year experience as a Lead customer service representative- Bilingual in English required- Has demonstrated professionalism with other associates and other departments- Has demonstrated proficiency with all CSR responsibilities- Is fully trained to service all queues- Has full access and training on all CSR related technology platforms- Punctual attendance record including breaks and lunches- Has shown examples of self development- Encourages and assists team members on difficult situations- High School Diploma- CSR Certifications a plus

Type
- **

**Full time, Hourly***:
Location- Guadalajara, Jalisco, MX
- Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants._

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