Pqel Bci

Quality Plant Engineering Leader Job Description
**Job Purpose**: In order to guarantee customer satisfaction, including warranty results in-field and the plant efficiency, the Quality Plant Engineering Leader (QPEL) leads/supports the warranty convergence within their perimeter, leads/supports the manufacturing plant internal quality convergence, supports Supplier Quality within plant perimeter, and manages the product/process evolutions in serial life (mass production and windows), as well as supports plant launch activities.
**Location**: The Quality Plant Engineering Leader (QPEL) is expected to maintain a daily on-site presence at the plant to ensure effective operational support and coordination.
**Reporting Structure**: The Quality Plant Engineering Leader (QPEL) is a direct report to the designated leadership function within Product Development Team (PDT) meta-function - which may vary by organization - and has a dotted line report to the Quality Plant Engineering Manager (QPEM) or Quality Plant Manager (QPM) in Mechanical Plants; while strategically aligned with PDT, the QPEL receives primary operational guidance and day-to-day direction from the QPEM and QPM.
They supervise the Quality Plant Engineering (QPE) team in charge of their perimeter, where QPEs are available.
Principle Relationships
Main working relationships - With Whom? Why? ( Correspondence Frequency )
Daily Operational Production interface with Quality Plant Manager (QPM) and their team, Control Tower, and Manufacturing Operations, to address quality issues in serial life and windows.
Daily operational supervision of QPE to drive skills development, training, and growth of competency, if applicable.
Weekly cadence with Manufacturing Chief Engineer (Change Management Leader in Mechanical Plants) and QPE to manage product/process evolutions in serial life (running changes and windows).
Regular meetings with their Quality Meta-function/Hierarchical Manager (minimum 1/month)
Regular meetings with cross-functional team, including PDT, Cross Car Line and Project (CCLP), MFG/VPE/GAPE, SQ, to expedite progress of 7 diamonds projects.
Support supplier quality performance monitoring and issue resolution through data tracking, action plan validation, cross-functional coordination (including Supplier Obeya), and escalation processes, while ensuring follow-up of non-conformities
Regular meetings with PDT and Industrialization teams to support the progress during launch, as needed
Regular interactions with Dealership Networks, in conjunction with Control Tower, to support warranty improvement activities and issue resolution
For Mechanical Plants, regular meetings with Propulsion Chief Engineers in charge of their components and Propulsions Serial Life Quality Managers (SLQMs) to support warranty improvement activities and issue resolution
Operational Context
**Quality Plant Engineering Leader (QPEL)**:
Represents the Voice of the Customer in the Manufacturing Plants, driving proposals for product/process modifications
Contributes to improving the quality of 0kM and customer vehicles, drives continuous improvement, and strives to achieves their KPI targets within their perimeter
Needs great responsiveness in order to achieve quality and production targets
Supports the QPEM to propose hold and market decisions
Provides technical support and facilitates discussions with Manufacturing Operations and Suppliers
Develops technical plant park rework procedures, in coordination with PDT, to avoid retouch costs and delayed customer delivery
Post launch and windows, support retrofit activities to ensure vehicles are updated with correct hardware and software, including
Core Missions and Activities
**Main Activities**:
Build and manage the QPE team’s workload, prioritizing and allocating tasks, where applicable
Ensure team efficiency through structured problem solving (5P, 7 Diamond, Kepner-Tregoe, Shainin Red X)
Support QPEM in KPI convergence and team coordination (QPM in Mechanical Plants)
Conduct skills mapping and succession planning, developed in collaboration with QPEM and QPM
Drive triage and resolution of systemic and plant-controllable quality issues within their perimeter
In Field Quality Monitoring
Achievement of quality KPIs within their assigned perimeter through effective monitoring, escalation, and corrective action implementation
Oversee supplier quality engagement, customer feedback loops, and plant dealership networks via Customer and Supplier Obeya
Process quality data using tools such as Palantir and Supplier Ticket IT tools
Timely completion of warranty claims analyses, part analyses, and part reports by their team
Technical documentation and support for Yard Holds and Product Related Issues (PRIs), including coordinating Process Sign-Off and Inspection/Rework Procedure completion, supporting daily technical calls, and expediting the 7 diamonds
For Mechanical Plants, coordinate with Chief Engineers and Serial Life Quality Manager (SLQM)