Instructional Designer

Instructional Designer - (Remote Mexico - English a Must)

**Instructional Designer - Must be in Mexico Country - 100% Remote**

TTEC (formerly TeleTech) is seeking a seasoned Designer, Instructional to join our Digital Learning & Development Team

The Learning and Development team at TTEC (formerly TeleTech) serves a critical role in the business... understanding the internal and external customer needs and then interpreting and transforming them into training and resources that serve to onboard and up-skill the employees working in that field. This means that the training being delivered has a direct impact on the productivity and the services delivered to our clients worldwide.
**What you'll be doing**:
This role will be responsible for the design, development, delivery, evaluation as well as enhancement and maintenance of employee online and instructor-led training. This exciting role uses the latest technology to create learning content and employee development experiences that ensure our Digital employees are onboarded efficiently and continuously trained so they are able to deliver the best experience to their customers.
**What you'll bring to us**:

- Excellent communication skills - English speaking and writing a Must
- Proactive/real-time problem solving skills
- Knowledge and experience in using innovative and modern instructional design trends (current/forward design methodologies)
- Design and implement strategy to optimize knowledge base in support of meeting and exceeding operational and internal goals and metrics
- Conceive, design, and develop training programs and materials utilizing the latest instructional and distribution methods
- Build e-Learning, instructor-led or blended solutions to best suit the content and audience
- Build upon contemporary methods of adult learning theory, social and mobile learning, and curriculum design to shape e-learning, instructor-led, and blended approach education and guidance
- Coach users on knowledge base tools and coordinate with operations, training & quality teams to produce educational content within the knowledge base
- Work closely with other Instructional Designers including Lead Instructional Designers (IDs), Project Managers (PMs), Subject Matter Experts (SMEs), Media, Quality Assurance (QA), as well as the Training Team

**What skills you'll need**:

- Knowledge and skill using Articulate Storyline 2 and Rise
- Proficiency in MS Office products
- Skill using Video Animation
- Adept in audio editing
- Ability to manage responsibilities and priorities in a fast-paced and time-critical environment
- Basic Project Management skills
- Excellent presentation/facilitation skills
- Knowledge of Digital business and/or experience, desired
- Experience using e-Learning software such as Adobe Creative Suite and HTML principles is a plus

**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

LI-CF1
LI-Remote

**Primary Location**: : MX-DF-Mexico DF
** Job**: : Learning & Development

JSGYM-TE