IT Technical Support

hace 1 semana

Desde casa, México Union Strategies Inc A tiempo completo

**Technical Support Specialist duties and responsibilities**

Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include:

- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Provide training sessions for new hardware or software products
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Good listeners, Patient and deeply analytical. with an ability to guide customers through the troubleshooting steps necessary to resolve any issues.

**Technical qualifications**
- In-depth knowledge of a wide range of software and hardware products
- PRTG knowledge is a plus
- On site visits to remedy issues / configure equipment.
- Updates and maintains ticketing system.
- Network cabling knowledge and troubleshooting
- Proficient in cell and tablet technology
- Strong analytical skills
- Strong problem-solving skills
- Excellent written and verbal communication skills.
- Excellent customer service skills

**Network and Systems Administration**
- Understand standard networking protocols (DHCP, DNS, Firewalls, LAN, WAN, ISP)
- Configuration and maintenance of routers / firewalls / VPN / switches / wireless APs / network printers.
- Familiar with IP subnetting.
- Experience with VOIP telephony. Build back end and configure infrastructure.
- Windows Server and Active Directory experience to support customer virtual cloud environment.
- Linux basic knowledge a plus.
- Windows and NAS file server administration.
- Backup and recover. Veeam and others Backup solution is a plus
- Hyper-V and VMware knowledge and hands on

**QUALIFICATIONS**
- Working knowledge of computer systems, peripherals, and communications equipment.
- Working knowledge of computer networking and cabling infrastructure.
- Ability to work under mínimal supervision and within a team environment.
- Self-motivated to learn and acquire new skills.
- Poses excellent problem-solving skills
- Valid Ontario driver's license in good standing with vehicle

**Salary**: $7,000.00 - $8,000.00 per week

Work Location: Remote

  • Edi Technical Support

    hace 2 semanas

    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente:Buscamos a partir de 2 años de experiência en:- Diseño...

  • IT Support Specialist

    hace 2 semanas

    Desde casa, México VATaskPros A tiempo completo

    **Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)****Location**: Remote**Job Type**: Full-Time**Department**: IT Support**Reports To**: Manager**About Us**:At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team with a...

  • Remote Technical Support

    hace 3 semanas

    Desde casa, México Far Out Solutions A tiempo completo

    '''Job Overview:'''We are seeking a highly motivated and skilled Technical Support professional to join our team. As a Technical Support, you will be responsible for providing technical assistance and support to our clients, ensuring their IT systems are running smoothly. This is an excellent opportunity for someone with strong problem-solving skills and a...

  • IT Support Intern

    hace 3 semanas

    Desde casa, México Touch Support Inc. A tiempo completo

    **REQUIREMENTS**:- Experience is not required (We provide you with all the training)- The minimum education required: High School- Excellent communication skills in the English language- Solution-oriented mindset and passion for resolving problems.- Passion for working with people and helping them to get their stuff to work- Readiness to learn quickly, lend...

  • Technical Support Engineer

    hace 1 semana

    Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...

  • IT Support Engineer

    hace 2 semanas

    Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...

  • IT Technical Support

    hace 1 semana

    Desde casa, México Union Strategies Inc A tiempo completo

    **Technical Support Specialist duties and responsibilities**Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include:- Communicate with clients to diagnose technical issues- Provide step-by-step instructions to fix technological issues-...

  • IT Support Specialist

    hace 2 semanas

    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team.Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • IT Support Specialist

    hace 1 semana

    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team.Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • IT Support Specialist

    hace 1 semana

    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...