IT Technical Support

hace 2 días


Desde casa, México Union Strategies Inc A tiempo completo

**Technical Support Specialist duties and responsibilities**

Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include:

- Communicate with clients to diagnose technical issues
- Provide step-by-step instructions to fix technological issues
- Provide backup solutions whenever necessary
- Provide training sessions for new hardware or software products
- Keep detailed logs of client problems, solutions, and customer satisfaction
- Provide instructions in simple terms
- Work together with other Technical Support Specialists to find solutions to more complex issues.
- Good listeners, Patient and deeply analytical. with an ability to guide customers through the troubleshooting steps necessary to resolve any issues.

**Technical qualifications**
- In-depth knowledge of a wide range of software and hardware products
- PRTG knowledge is a plus
- On site visits to remedy issues / configure equipment.
- Updates and maintains ticketing system.
- Network cabling knowledge and troubleshooting
- Proficient in cell and tablet technology
- Strong analytical skills
- Strong problem-solving skills
- Excellent written and verbal communication skills.
- Excellent customer service skills

**Network and Systems Administration**
- Understand standard networking protocols (DHCP, DNS, Firewalls, LAN, WAN, ISP)
- Configuration and maintenance of routers / firewalls / VPN / switches / wireless APs / network printers.
- Familiar with IP subnetting.
- Experience with VOIP telephony. Build back end and configure infrastructure.
- Windows Server and Active Directory experience to support customer virtual cloud environment.
- Linux basic knowledge a plus.
- Windows and NAS file server administration.
- Backup and recover. Veeam and others Backup solution is a plus
- Hyper-V and VMware knowledge and hands on

**QUALIFICATIONS**
- Working knowledge of computer systems, peripherals, and communications equipment.
- Working knowledge of computer networking and cabling infrastructure.
- Ability to work under mínimal supervision and within a team environment.
- Self-motivated to learn and acquire new skills.
- Poses excellent problem-solving skills
- Valid Ontario driver's license in good standing with vehicle

**Salary**: $7,000.00 - $8,000.00 per week

Work Location: Remote


  • Edi Technical Support

    hace 1 semana


    Desde casa, México Testing IT A tiempo completo

    **TESTING IT** Somos una empresa líder en pruebas de software, brindamos servicios en México y Nearshore a EEUU; te invitamos a unirte como **EDI TECHNICAL SUPPORT (**Electronic Data Interchange )** para ejecutar y asegurar el cumplimiento de todas las actividades de mantenimiento de nuestro cliente: Buscamos a partir de 2 años de experiência en: -...

  • IT Support Specialist

    hace 7 días


    Desde casa, México VATaskPros A tiempo completo

    **Job Title: IT Support Specialist - Tech Support (Exact Benefits Group)** **Location**: Remote **Job Type**: Full-Time **Department**: IT Support **Reports To**: Manager **About Us**: At EBG, we are dedicated to providing comprehensive Medicare plans to our clients, ensuring they receive top-quality healthcare support. We are looking to expand our team...


  • Desde casa, México iMinTech A tiempo completo

    Main Duties and Responsibilities: Territory in charge: Latam + Europe region Pre-Sales - Conduct quality product training and technical guidance to customer to resolve technical problems - Build quality relationship with customers and managers - Provide in house technical support to sales staff - Leading the design of the program for the customer -...

  • IT Technical Support

    hace 4 semanas


    Desde casa, México Union Strategies Inc A tiempo completo

    **Technical Support Specialist duties and responsibilities**Your strong IT technical skills, problem solving skills, and time-management skills are exactly what we’re looking for. Some of the main duties and responsibilities include:- Communicate with clients to diagnose technical issues- Provide step-by-step instructions to fix technological issues-...

  • IT Support

    hace 1 semana


    Desde casa, México Lovisa A tiempo completo

    POSITION PURPOSE AND EXPECTATION:IT Support Engineers are responsible for the delivery of quality Level 2 technical support to Retail Stores, Support Centres andWarehouses. They work largely within their home time zone as part of Lovisa's global Service Delivery function to support ITservices across the organisation.**IT Support Engineers are responsible...

  • IT Support Engineer

    hace 7 días


    Desde casa, México Definity First A tiempo completo

    We are seeking a highly skilled and motivated **IT Support Engineer** to join our team. As a **remote position** based in **México **&** LATAM**, you will play a crucial role in troubleshooting and providing technical support to our customers. If you are a self-motivated individual with a passion for technology and excellent communication skills, we invite...

  • IT Support Specialist

    hace 2 días


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • IT Support Specialist

    hace 4 semanas


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team.Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • IT Support Specialist

    hace 7 días


    Desde casa, México Steady Networks A tiempo completo

    Is this your dream IT Job? We are a fast growing IT Support company in need of an experienced Support Desk Specialist to join our team. Want to work in a fun environment with a fast-growing local IT Services Provider? We are looking for an experienced new team member who can help support and troubleshoot complex Windows server environments and networks. You...

  • IT Support

    hace 1 semana


    Desde casa, México IT-Seekers A tiempo completo

    Be part of out team! share with us your experience as a L1 support in a position 100% remote - **Requirements**:_ - 2+ years’ experience as a L1 Support Engineer - Excellent problem-solving skills and Documentation Skills. - Proven customer service skills. - Familiarity with Information Technology Infrastructure Library (ITIL) methodologies - Good...