Technical Support Engineer

hace 17 horas

Desde casa, México iMinTech A tiempo completo

Main Duties and Responsibilities:
Territory in charge: Latam + Europe region

Pre-Sales
- Conduct quality product training and technical guidance to customer to resolve technical problems
- Build quality relationship with customers and managers
- Provide in house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and market’s demand toward company’s productsAfter-Sales
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirement

Non-technical requirements:

- Good written and spoken communication skills
- Support focus mind, capable to solve / simplify customer challenges
- Willing to learn and patience when dealing with tight timelines
- Good analytic thinking and ability of solving the technical problems
- Be friendly, energetic, passionate independently

Job requirement:

- Technical competency in android POS or any relevant experience will be bonus
- Must have IT knowledge and hand-on person

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