Process Consultant

Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
- “At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._
- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care”_

We are currently seeking an experienced professional to join our team in the role of **Process consultant**

The process consultant role is in charge of providing support to all Operations about the productivity system used: iCATS.

The role provides daily support of any issue reported about the usage of the tool but also to monitor the performance of all the areas in regards to productivity and efficiency.

**Principal responsibilities**
- For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new change initiatives aligned with global directions and global/regional business transformation initiatives
- Act as trusted advisor to business partners and ensure commercially based decisions are taken on prioritizing and optimizing the change portfolio
- Promote a culture of strategic and pragmatic thinking, aligning short term decisions and investments with longer term vision and objectives
- Work with the businesses and delivery partner to develop objective, quantitative recommendations that are driven by ROI to deliver benefit to the overall enterprise, and not only to a single operating silo
- Identify and recommend innovative solutions that are infused with emerging technologies and solutions while tempered with common sense
- Working across regional and local teams to ensure commonality of understanding and objectives whist reiterating global intents
- Revisit projects post deployment on regular basis to validate business

Responsible for delivery of Six Sigma curriculum (Yellow belt and Green Belt) across all Operations.

Requirements

**Calificaciones - Externas**

**Qualifications**
- Typically qualifications would include an undergraduate or postgraduate degree in Engineering, Business Administration or a related field. MBA would be a plus.

**Experience**
- Some years (1+) in operative areas
- Overall financial services industry knowledge with specific functional expertise
- Demonstrated ability to rapidly build relationships with key stakeholders
- Working across cultures and in matrixed organisational structures
- Successful change management and staff management

**Leadership capabilities**
- Navigating - understanding and translating OTPE strategy into own team and aligning directions accordingly
- Aspiring - being ambitious about providing the highest standards of delivery and embedding them in the team
- Driving - setting stretching goals for self and team and delivering them with courage and tenacity
- Mobilising - authentically engaging with team, colleagues and business partners to deliver at pace
- Sustaining
- making considered decisions that protect and enhance HSBC values, reputation and business

**Professional standards (skills and behaviours)**
- Have knowledge of the change process, project lifecycle and consulting tools and techniques, reengineering methodologies and lean six sigma methodologies.
- Ability to form effective relationships and achieve influence at senior level in the organisation
- Strong conceptual skills (business models, organizational design) and analytical skills (business performance, market & competitive dynamics) to craft, execute, and oversee hypothesis-driven analysis
- Financial acumen: develop business cases/project charters, ability to budget, track and control project expenditure
- Negotiation, influence, mediation and conflict management skills
- Communication and interpersonal skills, including the capacity to articulate the case for investments and alternatives in the language of business
- Ability to develop cohesive working relationships with business partners

Intermediate level of English written & verbal communication skills, other languages an advantage

You’ll achieve more when you join HSBC.

**Issued By HSBC Electronic Data Processing (India) Private LTD