Srmgr-market It

**Número de Empleo** 23037476

**Categoría de Empleo** Information Technology

**Ubicación** Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** Y

**¿Reubicación?** N

**Tipo de Posición** Management

**JOB SUMMARY**

Contributes advanced knowledge and skill in technology and applies sound business acumen to support cluster and information technology (IT) objectives. The Senior Market IT Manager, in conjunction with the Market IT Manager, is responsible for assisting property management with technology planning, implementation, and maintenance. The Senior Market IT Manager will direct the work of Market IT Managers or IT Technicians and interfaces with vendors, owners, executive committee and property staff. The Senior Market IT Manager is typically assigned to moderate to highly complex properties depending on level of experience.

**CANDIDATE PROFILE**

**Education and Experience**
- BS/BA or equivalent work experience; additionally, 2-4 years’ experience in like Information Technology position.
- Previous experience supporting highly complex units (e.g., resorts, enhanced GPNS systems, high number of network devices, etc.).
- Previous experience in Americas IT or Marriott HQ IT Support desirable.
- System-related professional certifications desired.

**CORE WORK ACTIVITIES**

**Meeting Client Technology Needs**
- Manages technology/asset life-cycle. Confirms that necessary equipment (PCs, servers, telecom, etc.) is ordered and available.
- Foresees, identifies and resolves system(s)’ performance problems.
- Oversees disaster recovery and business continuity as it relates to technology.
- Confirms that technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
- Installs, monitors, and maintains telecommunications equipment providing technical guidance as needed.
- Confirms that adequate bandwidth exists and that circuits are secured.
- Supports end-use pager cellular phone issues.
- Troubleshoots high-speed Internet access problems.
- Escalates problems as appropriate through Regional IT Team.
- Moves/adds/changes PCs/peripherals; migrating data when necessary.
- Performs routine to complex desktop backup as scheduled or directed.
- Provides end-user support to property staff, business center.
- Resolves issues with setup or reset of security passwords.
- Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
- Executes disaster recovery plans.

**Supporting On-Property Projects and Global Initiatives**
- Provides IT expertise and knowledge on projects impacting assigned properties. May lead a small project team.
- Reviews solutions and processes developed by vendors engaged on the project.

**Managing Work within Budget Targets**
- Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
- Reviews operating statements; researches and resolves discrepancies in technology charges.
- Oversees compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
- Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
- Confirms compliance to technology-related vendor contracts.

**_Building and Sustaining Relationships with Customers_**
- _Writes/presents proposals, analyses, project plans, cost models, etc. in _written and/or oral formats._
- _Provides customer service._
- _Provides detailed status reports as requested._
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- Marriott International es la compañía hotelera más grande del mundo, con más marcas, más hoteles y más oportunidades para que los asociados crezcan y sean exitosos. Creemos que para lograr una gran carrera hay que recorrer un camino de descubrimiento y exploración. Por lo tanto, preguntamos: ¿a dónde lo llevará su recorrido?