Team Lead

hace 2 semanas

Chihuahua, México Solvo A tiempo completo

Position Overview:
The Sales Supervisor is responsible for managing and developing a team of sales agents
within a call center. This role includes coaching, providing feedback, and training agents
to enhance their sales skills and performance. The Supervisor will also ensure that the
team meets and exceeds sales targets while adhering to company standards and
delivering exceptional customer service.
Key Responsibilities:

- Coaching and Development: Provide one-on-one and group coaching to sales agents,

focusing on techniques to improve sales performance and customer interactions.
Develop and implement training programs to address skill gaps.
- Performance Monitoring: Monitor and evaluate agent performance through call

reviews, performance metrics, and quality assessments. Provide constructive feedback
and actionable insights to help agents improve their skills.
- Sales Strategies: Develop and communicate effective sales strategies and techniques.

Share best practices and industry trends with the team to keep them updated and
motivated.
- Goal Setting: Set clear sales goals and performance targets for the team. Track

progress and performance against these goals, and implement corrective actions as
needed to achieve objectives.
- Reporting: Prepare regular reports on team performance, sales metrics, and

individual achievements. Use data to identify trends, assess performance, and inform
strategic decisions.
- Motivation and Engagement: Foster a positive work environment that encourages

team cohesion and motivation. Recognize and reward top performers while addressing
performance issues in a supportive manner.
- Customer Focus: Ensure agents understand and adhere to company policies regarding

customer interactions. Promote a customer-first approach to enhance satisfaction and
loyalty.
Qualifications:

- Experience: Proven experience in a sales role, with a track record of achieving targets.

Recent leadership experience in a supervisory or managerial role within a call center is
preferred.
- Skills: Strong leadership and interpersonal skills. Excellent communication and

coaching abilities. Proficiency in performance tracking and data analysis.
- Knowledge: In-depth understanding of sales processes, techniques, and best

practices. Familiarity with call center technology and CRM systems.
- Schedule Flexibility: Ability to accommodate flexible working hours and adjust

schedules to meet the needs of the team and operational requirements

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