Network Support Engineer

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About The Opportunity

We are looking for a Senior Network engineer who will report to the network engineering manager to ensure the delivery of reliable and defect free network infrastructure for new and existing buildings.

WeWork’s production network serves all of our Members that are distributed across 300+ buildings and located in 20+ countries around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on network infrastructure design and feature enhancements to keep our systems running smoothly. You are focused on creating engineering solutions to operations problems, optimizing existing systems, building infrastructure and eliminating work through automation. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues.- Handle escalated incident Management in partnership with NOC team- Subject matter expert for wired/wireless issues for the department- Cross-Functional/Regional support to wider business- Focused on maintaining current standards and designing seeking automation solutions for labor intensive tasks.- Troubleshoot, remedy and/or escalate network related issues within the defined networking SLA / OLA model and processes- Participate in regular resilience/failover testing- Plan preventive maintenance-
- Support large-scale IT service hardware deployments, building and maintenance- Supporting the member solutions team to identify the best deployment options for members with additional requirements.- Ability to own the Requisition & PO process for vendors & equipment ordering for both Network related support requests and project (Capex) initiatives- Work in new building opening network configuration- Support Capital Improvements- Assist Member Solutions & Tech Leads to close opportunities by advising potential new members on best in class solutions/alternatives.- Participate in a regular on-call rotation- Maximize the network standards for scalability and support- Coordinate/collaborate with vendors for maintenance services on Network and IT server rooms.- Review technical documentation of supported environments to ensure that documentation is accurate and up to date.- Mentor and provide guidance to other networking team members- Involve in planning, implementing, and supporting network related and non-related projects and collaborate with other departments as needed.- Interact with members on calls whenever is needed.- Escalation point for the other networking team members in the region.

About You- Bachelor’s degree in Computer Science, Engineering, Information Technology and 6+ years of relevant industry experience or combination of education and/or experience.- Proficient in English- CCNP certification- Juniper certified a plus- Ability to manage multiple priorities in an efficient manner, as well as delegate responsibilities and tasks to direct reports and vendors.- Availability to work outside prescribed business hours for large-scale or escalated network outages and incidents- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices- Ability to learn and adapt to new standards and provide critical feedback to the architecture team- The ability to convey technical information to both internal and external stakeholders-
- Knowledge of and working production experience with wireless controllers, both local and cloud-based (e.g. Cisco, Mist, Ruckus)- Knowledge of and working production experience with help desk ticketing systems (e.g. SalesForce, Zendesk, Jira)- Excellent interpersonal skills- Ability to work late hours during building outages, site builds and refreshes- Ability to lift 30 pounds and work in small spaces.

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our

Employee Community Groups

, or part of a global project, we ask you to bring your open-minded attitude a