Customer Success Operations, Sr. Analyst

hace 6 días

Ciudad de México Okta A tiempo completo

**Get to know Okta**

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team We're building a world where Identity belongs to you.

The **Customer Success Operations, Sr. Analyst**will play a key role in shaping our rapidly growing Customer Success and Digital Experience teams. We are looking for someone to support the Customer Success and Digital Growth teams in their efforts to guide the customer through their entire Customer lifecycle, from onboarding through renewals. This individual would act as an embedded member of teams, helping run engagement campaigns, set and track KPIs and analyze trends.

This individual should be organized and be able to work on long term projects as well as daily requests requiring quick turnaround. This role requires heavy cross functional team collaboration to support the broader Customer First goals.

**What You'll Do**
- Configure and support Gainsight for the Digital Experience and Global Customer Success team
- Build system workflows and programs within Gainsight to drive scale; administer and track success for adoption campaigns on an ongoing basis
- Build dashboards to display customer data, and trigger actions for CSMs to proactively engage with customers
- Provide operational direction and execution to help the Customer Success and Digital Experience teams run more efficiently and make data-driven decisions
- Identify process automation and improvement opportunities and work with cross-functional teams to drive these initiatives
- Ensure all processes are well documented and are up to date

**Skills**
- Excellent reporting and analytical skills; 4-6 years of experience in an operational analytics/reporting role with a focus on Customer Success or Customer Marketing
- Significant knowledge and experience in Gainsight
- Strong Excel skills; Tableau or other BI reporting strongly desired
- Demonstrate ability to collect and assess data as well as be able to present it in an actionable and insightful way
- Ability to work cross functionally in a rapidly changing environment
- Excellent organizational skills - role will be expected to work on multiple projects concurrently with varying priority
- Experience in building out successful multi-channel SaaS digital engagement and adoption programs is preferred but not required

LI-MK1

LI-Remote

**What you can look forward to as a Full-Time Okta employee**
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta

  • Customer Success Operations, Sr. Analyst

    hace 4 días

    Ciudad de México Okta A tiempo completo

    **Get to know Okta**Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and...

  • Customer Success Operations, Sr. Analyst

    hace 4 días

    Ciudad de México Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • BI Analyst

    hace 1 semana

    Ciudad de México Premise A tiempo completo

    **Position Summary**Premise is growing, and we are looking to add an **BI Analyst** to our high performing team.**_ **This is an onsite position based out of Mexico City._****What You Will Do**- Be the technical face of Premise to a slice of our commercial customer portfolio- Coordinate with data engineers team to ensure customer data delivery goes off...

  • Project Manager

    hace 7 días

    Ciudad de México Samsara A tiempo completo

    **Who we are** Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the...

  • Sr. Customer Operations Manager

    hace 1 semana

    Ciudad Juárez, México Integer Holdings Corporation A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. **Customer** We focus on our customers’ success **Innovation** We create better solutions **Collaboration** We...

  • Sr. Customer Operations Manager

    hace 2 semanas

    Ciudad Juárez, México Integer A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.CustomerWe focus on our customers’ successInnovationWe create better solutionsCollaborationWe create success...

  • Customer Success Analyst

    hace 3 semanas

    Ciudad de México Sinch A tiempo completo

    We are Sinch. The world’s number one in mobile engagement. And whether you know us or not, you’ve definitely used our tech. We’re on every channel and every phone, everywhere. 100%. Which means we’ve already chatted, through voice, video and message, and our tech has made your life easier to live, shop, share, like, play, chat and work.We reach every...

  • Customer Success Specialist

    hace 7 días

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    SOBRE NOSOTROSCustomer Intelligence Inc.es una empresa de consultoría profesional y servicios de marketing que ofrece soluciones innovadoras para ayudar a nuestros clientes a alcanzar crecimiento sostenido. Aunque CI está especializada en el sector financiero, también colaboramos con clientes de diversos segmentos, incluyendo marcas de pago, sistemas de...

  • CX Operations Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Nearshore Business Solutions A tiempo completo

    Job Title: CX Operations Analyst / SpecialistLocation: Remote Latin America PreferredType of Contract: Full-TimeSalary Range: Market RatesLanguage Requirements: English (Professional Proficiency)We are seeking a skilled CX Operations Analyst/Specialist with deep experience in HubSpot administration and post-sales process optimization to join our growing...

  • Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualifinds A tiempo completo

    Job Objective:The Customer Success & Onboarding Specialist ensures that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion.This role combines technical onboarding, customer lifecycle management, and operational enablement, serving as the bridge between implementation, customer...