Professional Services, Analyst

hace 1 semana

Cuauhtémoc CDMX, México Medallia A tiempo completo

Overview:
**Overview**

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

**The Function**

The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.

**The Role**

**Responsibilities**:

- Collect customer requirements and create technical specifications
- Configure the Medallia platform to meet customer requirements
- Support QA, client UAT, and launch processes
- Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities
- Partner with client teams to resolve technical issues/inquiries

Qualifications:
**Minimum Qualifications**
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field
- Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)
- Advanced English speaking skills

**Preferred Qualifications**
- Interest in the Customer Experience (CX) industry
- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)
- Ability to work independently on low to medium complexity assignments
- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
- Ability to understand, synthesize, and translate between business problems and technical concepts
- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- Thrive in a high-growth, fast-paced environment
- Computer skills, including the ability to articulate complex issues effectively
- Teamwork and desire to contribute towards team development

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