Professional Services, Analyst
hace 1 semana
Overview:OverviewWe believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional people to create extraordinary experiences together.Bring your whole self.The FunctionThe Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of Medallia’s largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise’s customer experience. In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.The Role*This is a hybrid role that will require 2 days/week in Mexico City office***Responsibilities**:- Collect customer requirements and create technical specifications- Configure the Medallia platform to meet customer requirements- Support QA, client UAT, and launch processes- Provide support in client meetings by leveraging in-depth knowledge of Medallia’s platform capabilities- Partner with client teams to resolve technical issues/inquiriesQualifications:Minimum Qualifications- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field- Exposure to common web technologies, such as JavaScript, XML, HTML, CSS, and integration technologies/protocols (APIs, REST, HTTP, SFTP, etc.)- Advanced English speaking skillsPreferred Qualification- Interest in the Customer Experience (CX) industry- Understanding of common security concepts and standards (SSO, SAML, OAuth, RBAC, etc.)- Ability to work independently on low to medium complexity assignments- Passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders- Ability to understand, synthesize, and translate between business problems and technical concepts- Growth-minded; desire for continuous learning and proactively driving initiatives for improvement- Thrive in a high-growth, fast-paced environment- Computer skills, including the ability to articulate complex issues effectively- Teamwork and desire to contribute towards team development
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Professional Services, Analyst
hace 2 semanas
Cuauhtémoc, México Medallia A tiempo completoOverview:OverviewWe believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower...
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Professional Services, Analyst
hace 4 semanas
Cuauhtémoc, México Medallia A tiempo completoOverview:We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.We empower exceptional...
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Professional Services, Analyst
hace 2 días
Cuauhtémoc, México Medallia A tiempo completoOverview: We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We empower...
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Professional Services, Analyst
hace 1 semana
Cuauhtémoc, México Medallia A tiempo completoOverview: Overview We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees. We...
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Professional Services, Analyst
hace 4 semanas
Cuauhtémoc, México Medallia A tiempo completoOverview:**Overview**We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring...
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Professional Services, Consultant
hace 1 semana
Cuauhtémoc, Ciudad de México Medallia A tiempo completoOverviewOverviewMedallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime....
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Analyst, Tech Support
hace 4 semanas
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Analyst, Tech Support**Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Analyst, Tech Support.**Western Union powers your pursuit.**This role is in charge of the technical support for our agencies in North...
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Analyst, Tech Support
hace 2 semanas
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Analyst, Tech Support** Do you like helping others to solve technical issues? How about offering up your tech skills in a hugely successful business that is committed to moving money for better? Join Western Union as a Analyst, Tech Support. **Western Union powers your pursuit.** This role is in charge of the technical support for our agencies in North...
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Senior Analyst Escalations, Customer Care
hace 3 semanas
Cuauhtémoc, México Western Union Financial Services, Inc. A tiempo completo**Senior Analyst Escalations, Customer Care - Mexico City**Are you passionate about helping others and providing a world-class customer experience? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then join Western Union as a Senior Analyst Escalations,...
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Strategy & Planning Analyst
hace 2 semanas
Cuauhtémoc, México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
