Sr. Manager, Artist and Partner Relations

Company Description **About TuneCore**: Before TuneCore, artists needed a label to sell their music online. In 2006, we changed the game by partnering with digital stores and streaming platforms to enable any musician to sell their songs worldwide while keeping 100% of their sales revenue. Today, TuneCore is the leading music distribution service for independent artists worldwide. Headquartered in Brooklyn, NY, TuneCore is owned by Paris based, global digital music company Believe. Believe was the first IPO of a 'unicorn' on Euronext Paris. The company raised €300 million when it went public on June 10, 2021 and is now actively investing in the continued growth of the business. We have made it our mission to best serve artists and labels at each stage of their development in the digital world. We are a company who cares deeply about our people and our creator community, advocating for diversity, equity, and inclusion across all of our platforms and throughout our business. Innovation keeps us working hard for our artists and collaboration drives the way we work, as well as the way we approach our company’s social responsibility. Join TuneCore as we embark on the next phase of innovation in the music industry. Be part of a team that bridges creators’ unmet and evolving needs by building the tools and services that they can’t live without and make their lives better. **Job Description**: TuneCore’s Artist and Partner Relations team works with our VIP artist community, DSP partners and internal teams to provide a best-in-class digital distribution experience. TuneCore is looking for a Director, Artist and Partner Relations, to join our team, help drive the company’s client experience strategy with creativity and innovation at the forefront of the role. As the Director of Artist and Partner Relations, you’ll drive our small team of managers to provide best-in-class services. You’ll also work cross-functionally with several teams across the business to ensure TuneCore delivers the best product experience on the market by acting as the voice of our clients during product development, and throughout the year with monthly reports. You’ll also be responsible for reviewing and executing staffing plans throughout each year to support our rapidly growing (and global) client base. TuneCore’s Artist and Partner Relations team sits all over the country, with team members in Austin, Nashville and Brooklyn. To be successful in this role, you’ll need to be a seasoned music professional with demonstrated experience managing/leading teams, and a deep knowledge of operational best practices and performance management. You’re a strategic thinker who can solve both the immediate problem in front of you as well as the overarching issue at hand. And finally, you’re someone who knows when to simply roll up your sleeves, dig in, and get the job done. Specific Duties: - Manage the day-to-day operations of the Artist and Partner Relations team, lead and prioritize workload, and handle client escalations when necessary. - Directly oversee a team of managers. - Direct hiring and on-boarding of new team members, develop and retain diverse talent that makes a strong, positive impact on the organization. Identify team member strengths, regularly share performance feedback, and assist with their professional development. - Create a team environment that encourages accountability and high standards. - Participate in scalable client acquisition activities within music communities working with the Marketing and Artist & Partner Relations teams to maximize opportunities. - Manage innovative artist education programs, helping artists to accelerate their career growth. - Work cross-functionally to identify and recommend product optimizations, service offerings and initiatives that drive TuneCore’s competitive advantage. - Develop and optimize processes and procedures related to client experience for maximum efficiency, suggesting improvements as needed. - Partner with Artist Support & Content Review teams to optimize processes and resolve client issues quickly and efficiently. - Evaluate, meet and exceed the team’s KPIs. - Identify, alongside Believe Distribution Services, cross-stream opportunities for new and existing clients. - Continuously evaluate resource needs and recommend solutions through regular reporting to management on challenges, questions, and opportunities facing the Artist and Partner Relations team. - Represent TuneCore to the music community attending conferences, events, and showcases, partnering with the Marketing teams to maximize reach and engagement. - Engage with music communities both on and off-line extolling the benefits of TuneCore. - Perform other duties as assigned by management. **Qualifications**: **Experience**: - 7+ years experience working in the music industry preferably in distribution, artist management, or independent labels. - Excellent communicatio