Sr HR Operations Generalist

What's the role?:
**Main responsibilities**:

- Employee Life Cycle Management - Providing high quality HR administrative support and service for LATAM Operations to ensure and sustain a great employee experience (onboarding, offboarding, leave of absence, time-off)
- Smooth Onboarding - Delivering new hire orientations and also ensuring seamless onboarding, leading to great new hire experience.
- Employee Benefits - Managing Benefits administration for responsible countries
- People intranet - Developing and up-keeping of the HR intranet in cooperation with other members of the HR Operations team
- Process improvements - Constantly reviewing and improving processes for alignment, efficiency and cost-optimization. Looking for and optimizing automation opportunities.
- Quality systems - Overall responsibility of ensuring HR processes are defined, documented and adhered to, with a keen eye for attention to detail.
- Polices - Facilitating deployment of global policies in responsible region. Reviewing and proposing changes / additions to local policies, employee communication, and deployment of the same. Providing market intelligence on policies, benefits, best practices, tactical solutions.
- Overall responsibility on regulatory compliance with regards to local employment laws.
- Employee Relations - Handling employee relationship issues.
- Vendor Management - Effective HR vendor management including performance monitoring.
- HR Special Projects - Supporting any HR-special projects as and when assigned.
- The Operations team works closely with and provides various support to other HR teams within our organization like Business HR, Talent Acquisition team, Total Rewards, and HR PMO.

Who are you?:
**Who are you?**
- 1-3 / 3-5 years of relevant experience in a multicultural HR shared services environment in the LATAM d region.
- Passionate about delivering exceptional customer service and meeting SLAs.
- Proficient in HR services, products, policies, and processes.
- Enthusiastic about Human Resources and its impact on organizations.
- Highly organized, disciplined, and detail oriented.
- Experienced with Excel and ERP systems (PeopleSoft).
- Strong communication skills, both written and verbal.
- Fluent in English and Spanish.

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Who are we?:
HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes - from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

The HR Operations Generalist role is part of the AMER/LATAM HR Connect team that manages centralized transactions to support 1800+ employees in around 100 HERE offices across 34 countries in Europe, Middle East and Africa (can you help me change this for LATAM/AMER?). Our team is responsible for implementing, maintaining, delivering, and improving various harmonized, simplified, and standardized People processes across the region and at agreed service levels. The HR Connect team is a part of our global People Enablement group.

In this role, you will be able to gain and grow your experience of HR Operations across the region and work with a team in a agile and winning together manner. The Operational HR work at HERE will be diverse and exciting; no day is like the other and we will give you the opportunity to work on and learn from a variety of operational HR topics, participate in global projects all around the yearly People Cycle in an international surrounding

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people’s lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.