Product Manager

**Product Manager - Indirect Tax (Customer Implementation and Onboarding Focus**)

Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.

Join our team As a key player in shaping the future of the global knowledge economy. Our technology empowers professionals worldwide to make informed decisions, driving international markets and fostering innovation. Collaborate with the industry's brightest minds on diverse projects, creating next-generation solutions with impactful results. As the world’s leading provider of intelligent information, we value your unique perspective in crafting solutions that propel our business—and your career—forward. We are seeking customer-focused, collaborative, and strategic individuals with a robust passion for product leadership to join our Indirect Tax team in the role of Product Manager, with a special focus on improving implementation and onboarding processes for our customers and partners.
- Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including cross-functional teams, certified implementation partners, and customers globally.
- Focus on identifying and resolving market problems, use scenarios, implementation strategies, go-to-market activities, and best practices across global markets.
- Translate market-driven and internally-generated business needs and requirements into actionable stories, leveraging methodologies such as interviews, market validation, and beta programs.
- Analyze and evaluate implementation challenges, and develop innovative ideas based on industry experience and interactions with customers and prospects worldwide.
- Demonstrate a unique blend of business and technical acumen, strategic vision, and the drive to bring that vision to fruition in a globally diverse market landscape, ensuring a best-in-class customer experience.
- Proven experience in product management, particularly in the context of global markets and Indirect Tax solutions.
- Strong understanding of the Indirect Tax landscape and regulatory environments on a global scale.
- Ability to translate complex market needs into clear, actionable plans and deliverables, specifically focused on improving customer and partner implementation processes and enhancing the customer experience as measured by NPS.

**About the Role**

As a Product Manager, you will _: _
- **Build and Develop**- world-class capabilities and relationships with our clients and markets, thoughtful and strategic roadmaps, abilities to solve client problems and capture market share
- **Be a Team Player**- work in a collaborative team-oriented environment, share information, value diverse ideas, partner with cross-functional and remote teams
- **Be Curious & Innovative**- passionately curious and obsessive over our customer's problems and needs, working closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market
- **Be an Agile Person**- with a strong sense of urgency and a desire to work in a fast-paced dynamic environment to deliver solutions against strict timelines unafraid of failure
- **Be an Effective Communicator -**be confident, concise, and clear when communicating directly to executives, management, your peers, customers, and partners
- **Take Extreme Ownership**- responsible for the product, its performance, and reliability, and delighting our clients with a positive experience

**About You**

You’re a fit for the role of Senior Product Marketing Analyst if your background includes:
**Basic qualifications**:

- Self-starter who leads discussions with customers, prospects, certified implementation partners, and other internal stakeholders to gather market problems/requirements.
- Work closely with customers, partners, and other Thomson Reuters colleagues across all aspects of the business to maintain a deep and well-rounded understanding of the indirect tax market.
- Continuously review and analyze existing indirect software features and functionality to develop and maintain your knowledge for improving or further leveraging our solutions for the global end-to-end indirect tax market.
- Support the product development process, working closely with our Development, Quality Assurance, and Technical Publication teams throughout the whole product life cycle, feature validation as well as preparing the entire organization for product release.
- Experience with requirements analysis and documenting requirements, use case development, information systems, business operations, and integration/design of indirect tax software solutions.
- At least 3 years of experience as Product Manager for software solutions
- Bachelor’s Degree in Business Administration or equivalent work experience