Customer Support Representative I

hace 3 días

Zona Urbana Río Tijuana BC, México SOLNOVA CONTACT CENTER A tiempo completo

**Come be a part of the Next Disruption in the Solar Industry**
**The Support Representative I**

SOLRITE is searching for a Customer Support Representative for our Support team. The Support representative is responsible for underwriting consumers who have applied for solar financing. SOLRITE is looking for someone who is interested in the renewable energy sector and in a stable work environment on a transaction processing team.

**Responsibilities**
- Able to work on site.
- Bilingual Support: Communicate fluently and effectively in both English and Spanish to assist customers who prefer to communicate in their native language.
- Develop a deep understanding of our products or services to provide accurate and relevant information to customers.
- Identify customer needs and concerns and work diligently to find solutions. Escalate complex issues to the appropriate team or supervisor when necessary.
- Provide basic technical support and troubleshooting assistance for customers encountering issues with our products or services.
- Maintain detailed and accurate customer records, including interactions, inquiries, and resolutions, using CRM software.
- Resolve routine, complex, and unique questions/issues.
- Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
- Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.
- Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.
- Other duties as assigned

**Minimum Requirements**
- Bilingual
- High school diploma or equivalent; bachelor's degree preferred.
- Proficiency in both English and Spanish, with excellent verbal and written communication skills in both languages.
- Previous customer service or call center experience is a plus.
- Strong problem-solving abilities and a customer-centric mindset.
- Exceptional interpersonal skills and the ability to empathize with customers.
- Familiarity with CRM software and customer service tools is a plus.
- Availability to work flexible hours, including evenings and weekends if required.
- Patience, resilience, and the ability to remain calm under pressure.

**Working Conditions**
- Open-office environment

**Location**:

- Tijuana, Mexico
- We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law._

Pay: $16,320.00 - $19,200.00 per month

Application Question(s):

- Are you able to work Monday to Saturday?
- What is your English level?
- How many years of Customer Service in a contact center setting do you have?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

Application Deadline: 15/11/2024
Expected Start Date: 19/11/2024

  • Compliance Engineer I

    hace 3 días

    22010, Zona Urbana Río Tijuana, B.C., México SOLNOVA CONTACT CENTER A tiempo completo

    **Be a part of the Next Disruption in the Solar Industry!** **The Compliance Engineer I** SOLRITE is searching for a Compliance Engineer I for our Technical Services team. This position primarily supports the partners in meeting SOLRITE’s quality standards and any applicable codes on their installations by providing design, installation, commissioning,...

  • Customer Support Representative

    hace 7 horas

    Tijuana, México TaskUs A tiempo completo

    OverviewJob Title: Customer Support Representative - TijuanaJoin to apply for the Customer Support Representative - Tijuana role at TaskUs.Posted recently. Get AI-powered advice on this job and exclusive features.As a Customer Support Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on...

  • Customer Support Representative

    hace 7 horas

    Tijuana, México TaskUs A tiempo completo

    OverviewJob Title: Customer Support Representative - TijuanaJoin to apply for the Customer Support Representative - Tijuana role at TaskUs.Posted recently. Get AI-powered advice on this job and exclusive features.As a Customer Support Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on...

  • Customer Support Representative

    hace 1 semana

    Tijuana, México R.S. Hughes Co. Inc. A tiempo completo

    **Position Description**The Mexico Customer Support Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to...

  • Customer Care Representative I Los Pinos

    hace 3 semanas

    Tijuana, México North American Production Sharing A tiempo completo

    We are seeking a dedicated and experienced **Bilingual Consumer Care Representative** to join our Consumer Care team.**Objective****This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively**:**Key responsibilities**:- Customer interaction- Issue resolution.- Ticket...

  • agente bilingüe – customer service

    hace 11 horas

    , Zona Urbana Río Tijuana, B.C., México 3R Respuesta Rapida en Reclutamiento A tiempo completo

    Freeway CS (experiencia en atención a clientes)The Customer Service Representative will be responsible for managing inbound and outboundcalls, assisting insured customers with payments, policy reinstatements, and general inquirieswhile ensuring excellent service and support.Monday-Saturday 2 days off 48 hrsSueldo base: $4,701 semanalBENEFICIOS* Pagos...

  • agente bilingüe – customer service

    hace 1 hora

    , Zona Urbana Río Tijuana, B.C., México 3R Respuesta Rapida en Reclutamiento A tiempo completo

    Freeway CS (experiencia en atención a clientes)The Customer Service Representative will be responsible for managing inbound and outboundcalls, assisting insured customers with payments, policy reinstatements, and general inquirieswhile ensuring excellent service and support.Monday-Saturday 2 days off 48 hrsSueldo base: $4,701 semanalBENEFICIOS* Pagos...

  • Agente BilingÜe

    hace 2 semanas

    Zona Urbana Río Tijuana, México TRES R A tiempo completo

    **Freeway CS** (experiência en atención a clientes) The Customer Service Representative will be responsible for managing inbound and outbound calls, assisting insured customers with payments, policy reinstatements, and general inquiries while ensuring excellent service and support. Monday-Saturday 2 days off 48 hrs Sueldo base: $4,701...

  • Customer Support

    hace 2 semanas

    Proyecto Río Sonora, México ListenTrust A tiempo completo

    **Customer Support & Billing Representative - Online Banking**- **Earn Up to $4K Weekly!**:- **Flexible Schedules Available!**Are you looking for a dynamic role in **customer service and billing** with a fast-growing **online banking** company? We are seeking **bilingual (English & Spanish) professionals** to provide exceptional support to customers managing...

  • Customer Service Representative

    hace 1 hora

    Tijuana, B.C., México Commonwealt Casualty Company A tiempo completo

    A customer service representative (CSR) is a company's primary point of contact with customers, helping to resolve issues and inquiries. Their responsibilities include:Customer support: Providing assistance, answering questions, and resolving complaintsProduct knowledge: Providing expert answers about products, pricing, and availabilityCommunication:...