Customer Support Representative

hace 2 días


Tijuana, México TaskUs A tiempo completo

OverviewJob Title: Customer Support Representative - TijuanaJoin to apply for the Customer Support Representative - Tijuana role at TaskUs.Posted recently. Get AI-powered advice on this job and exclusive features.As a Customer Support Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call, measured by performance metrics. We are a high-performance company, and we expect our employees to be top-notch.ResponsibilitiesResearch and resolve issues reported by the client’s end-users via phone, email, and chat support.Manage and maintain a test lab of devices running services to reproduce customer issues.Ensure that all log-in information and passwords (internal & external) are kept confidential.Document all information on customer interactions according to standard operating procedures.TaskUs Will ProvideMinor and major medical expense insurance plus dental, vision, and life insurance for you and your dependents, beyond what is provided by the statePaid Birthday LeavePaid Time Off starting at 21 days in the first yearFood vouchers of 220 MXN weeklyLife insuranceSavings FundSchool tuition programsA world-class experienceRequirementsMust be willing to complete assessments that include a typing test of 25+ wpmGreat communication skills, both written and spokenMust be adaptable and flexible, with the ability to work with process and information changesMust be at least 18 years of ageRecommendedExperience with customer service via phone, email, and live chat support is preferred but not requiredExperience in customer service, sales, billing, collections, and technical supportTaskUs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.DetailsReq Id: R_2501_833Posted At: Wed Jan 29 2025 00:00:00 GMT+0000Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesOutsourcing and Offshoring Consulting #J-18808-Ljbffr



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