Service Manager

Service Manager

**Category**:Digital & IT**Location**:Ciudad de México, Ciudad de México, MX**Position for Novo Nordisk GBS Mexico**- Join Novo Nordisk for a life-changing career establishing and developing a world-class Global Business Service Centre in Mexico City.- This will impact millions of people living with a chronic disease like diabetes and obesity. It will also impact your professional and personal development through offering you the unique chance to pioneer and build an agile unit offering vital business support to the Americas. Get to know us better by visiting our website.**Position Description**
As a Service Manager at Novo Nordisk, you will have the following responsibilities:
- Manage the IT Security services and ensure they are obtained according to contractual obligations with vendors.
- Evaluate feasibility of concepts and services from vendors and adapt them to meet Novo Nordisk's needs. Initiate and execute contractual negotiations for existing and new services
- Develop and implement the right service strategy for the respective IT security service. Actively participate in defining service strategy, service roadmap, and risk management in collaboration with stakeholders.
- Ensure compliance with relevant internal and external requirements.
- Bridge the gap between end users' needs and the vendor supplying the service, ensuring competitive terms.

**Required Qualifications**- Bachelor’s degree in a relevant field (Information technology, Business Administration) - Master of Technology in a relevant field would be preferred.
- 4-5 years of experience in IT and hands-on experience as a Service Manager.
- Hands-on experience in managing ITIL / Agile Process in Service delivery.
- Experience managing costs, licenses, and support for vendors and technologies such as CyberArk, Splunk, Tenable, AWS, Azure, Microsoft, HP, Dell, vmWare, is desirable Redhat.
- Advanced level of English and Spanish is required.

**About the department**
The Service Manager role is part of the Global Information Security department at Novo Nordisk. Our department is responsible for managing and performing work associated with the analysis, design, implementation, operation, deployment, and support of the organization's information technology resources, telecommunication systems, and software/database products. We work closely with internal staff, outsourcing staff, and consultants to ensure the security and integrity of our IT systems and services. As a member of our team, you will have the opportunity to contribute to the development and maintenance of IT systems and services, while also ensuring compliance with relevant regulations and standards.**Working at Novo Nordisk**
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 63,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we're working toward something bigger than ourselves, and it's a collective effort. Join us Together, we go further. Together, we're life changing.**Contact**Deadline**
- We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.