Customer Service Manager
hace 14 horas
As a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business continuity and solve the level 1 and level 2 IT tickets reported by the system clients. **Main Responsibilities.** - Ensure the correct function of the Points of Sale systems, the interfaces between them and with the ERP, so the information flows correctly for the client to use (entry, storage, product sales, registration) - Lead and coordinates the activities of the members of the service desk to provide the best service to our dealers and achieve the expected results. - Be the contact for the different dealers in the metropolitan area, abroad or in Central America, assisting in the different level 1 and 2 tickets and guaranteeing the correct service of the Points of Sale systems. - Oversee the performance of the service desk team concerning the attention they provide to dealers, making improvements if needed and delivering a good service. - Develop and implement metrics in the Call Center to improve the quality of the service provided. **Qualifications** - Bachelor’s degree in computer science, computer engineering, related discipline, or equivalent work experience and technical training. - + 2 years of experience as a Customer service/service desk Manager. - Project management skills, including defining, organizing, and completing projects. - Experience leading large teams. - Salesforce knowledge desirable. - Advanced English Skills. Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more. **About us**: **PPG: WE PROTECT AND BEAUTIFY THE WORLD** **The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday - everyday.
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Customer Service Agent
hace 3 semanas
Tlahuac, México Marriott International - Customer Engagement Center A tiempo completoMarriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...
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Customer Service Manager
hace 2 días
Tlahuac, México METRI A tiempo completo**Vacante para la empresa METRI en Cuautitlán Izcalli, Estado de México**: Job Vacancy Customer Service Manager Cuautitlán, Estado de México, México Working days: Monday to Friday Working hours: 9:00am - 5:30pm Transnational company | Manufacturing World leading company in cosmetic packaging Innovative partner and solution provider for clients...
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Customer Service Manager
hace 4 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Manager, you will form part of the Service Management track within the IT function. You will provide service delivery using ITIL methodology best practices for incident, problem, and knowledge centered support as well as Change Management. You will coordinate the different activities of the service desk team, to guarantee the business...
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Property Manager
hace 2 días
Tlahuac, México The Hearth Fund A tiempo completoWe're looking for a full time Property Manager / Customer Service Manager for our US-based Self Storage facilities. You'll be responsible for creating financial statements of our facilities, processing customer paperwork, answering customer phone calls, and chat based support. You'll be working with the two owners of a quickly growing real estate investment...
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Jr Customer Service Manager
hace 2 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote **Key...
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Jr Customer Service Manager
hace 2 semanas
Tlahuac, México PPG Industries A tiempo completoAs a Customer Service Jr. Manager you will lead a team responsible for the back office (administrative tasks) needed regarding of following-up, tracking, negotiation, different areas connection to accomplish the customer service demands of our clients at PPG. You will report to Customer Service Director and its based in Tultilán #LI-Remote**Key...
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Customer Service Manager
hace 6 días
Tlahuac, México PPG Industries A tiempo completoAs a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure, and information flow to provide an excellent service to our customers. You will also ensure that product and service standards exceed quality standards!**Key Responsibilities**- Dedicated attention...
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Customer Service Administration Manager
hace 4 semanas
Tlahuac, México Richemont A tiempo completoReference Code: 98774**Customer Service Administration Manager**:- Richemont- México, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve...
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Customer Service Administration Manager
hace 14 horas
Tlahuac, México Richemont A tiempo completoReference Code: 98774**Customer Service Administration Manager**: - Richemont- México, MEX, MX- Permanent- Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to...
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Tlahuac, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en San Martín Texmelucan, Puebla**:**Agente de Servicio al Cliente Bilingüe (Home Office Disponible) Sin Experiência Previa Requerida****Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones...
