The Issue Management Sr

**Responsibilities**:

- Contributes to the development, maintainance and implementation of enterprise wide standards and strategies to strengthen and enhance the Bank’s Global AML Monitoring program.
- Provides guidance to AML officers and their business partners globally in all matters affecting the program and works closely with AML Operations and Technology to ensure the most effective use of tools and resources in the Monitoring process.
- Drives various global projects to advance the Monitoring Risk Management Program and is a key contributor to many other strategic AML initiatives.
- Manages framework for identifying and assessing AML regulations and the AML risks for each line of business to determine appropriate risk coverage.
- Identifies and analyzes AML risks, emerging risks, and regulations specific to transaction monitoring
- Establishes framework to assess the AML regulations and risks to identify typologies and required monitoring controls
- Leads Strategic Program Implementations for the Global Monitoring Risk Mangement & Policy team
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 6-10 years AML experience in financial services with a demonstrated understanding of AML relevant business domains.
- experience in AML Transaction Monitoring and/or AML Risk Assessment and the development and compilation of policies and procedures
- management experience
- Balanced blend of analytical skills, problem solving, and reporting and communication skills
- Ability to assess business transactions and products in terms of the associated AML risks
- Advanced organizational skills including attention to detail, multi-tasking and following up
- Experience using databases and other tracking tools to enforce global consistency
- Excellent writing and presentation skills
- Experience working collaboratively across various areas of the organization and presenting to senior management
- Required Licensing/Registration: Series 7, Series 24,

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

**Responsibilities**:

- Manage and drive the incident management process from Start to Finish.
- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
- Facilitates and ensures Issue Management Quality Standards are met for issues documented
- Act as the Single point of Contact for issue metrics.
- Transform raw data into useful metrics and reportable information for senior leadership.
- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
- Keeps abreast of the organization’s operational processes and best practices for business strategy.
- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.

**Qualifications**:

- Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
- Prefer experience of Transactions Services functional knowledge
- Proficient with the iCAP system, experience with Cognos is a plus.
- 4-10 years of experience

**Education**:

- Bachelor’s/University degree or equivalent experience, potentially Masters degree

Additional Job Description

**Job Purpose**:
This position belongs to the In-Business Control Office team and must have appropriate experience in internal controls and operational risk management.

The role will require working with business manager, stakeholders, IBCO, MCA Coordinator, functional areas, and Global related areas.
- Fluent in English language management
- Analysis capacity
- Self managed
- Organizational skills
- Deliver results timely with proper follow up until conclusion is reached
- Elaboration of high level presentations for Directors
- **Job Family Group**:
Compliance and Control
- **Job Family**:
Business Control
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive co