Virtual Support Technician

hace 1 semana


Tlahuac, México BCM Corp A tiempo completo

VIRTUAL SUPPORT TECHNICIAN

El soporte de Virtual TechBar está modelado para hacer soporte remoto como su actividad principal. La mayoría de sus actividades deberían ser imágenes de sistemas nuevos y redespliegues para incluir la instalación de software y la transferencia de datos.

Función:
Resolución de problemas de hardware, presentación de reclamaciones de garantía, coordinación del reemplazo de piezas con los proveedores, reparación virtual de dispositivos de PC, resolución de problemas de nível 1 a 4, coordinación directa con los equipos de soporte de National Grid y mantenimiento del estado del cliente informado hasta que se resuelva el problema.

Se requiere:

- 3-5 años de experiência laboral
- Habilidades técnicas de nível 4
- Excelente atención al cliente y habilidades de comunicación telefónica.
- Experiência en el uso del directorio activo, realizando cambios de configuración técnica en sistemas back-end sin interrupción.
- Experiência en el uso de sistemas de TI y software relevante para generar (cuando sea necesario) y administrar cualquier tipo de boletos
- Fuertes habilidades para resolver problemas.
- Habilidades analíticas de nível 4 para identificar tendencias en los problemas informados e identificar áreas de mejora.
- Conocimiento de los procesos y procedimientos de gobierno y control de ITIL.
- Flexible, adaptable para cubrir múltiples temas en uno solo y capaz de aprender nuevos conceptos rápidamente
- Enfoque de nível 4 en detalle, desarrollo de documentación y control de calidad
- Idioma(s): inglés Avanzado

Herramientas básicas que se utilizarán:

- Win7/Win10
- Citrix
- Horizonte
- ServiceNow (red nacional)
- Genesys
- 10to8 (herramienta de programación en NG SNOW y OneContact/Contact:IT)
- Acceso remoto (se reemplazará con la implementación en curso de una nueva herramienta de acceso remoto)
- MS Teams
- RDP

Ofrecemos:
Sueldo: 35,000 pesos brutos mensuales

PL y Superiores

Trabajo Remoto



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