Virtual Support Technician
hace 1 semana
VIRTUAL SUPPORT TECHNICIAN
El soporte de Virtual TechBar está modelado para hacer soporte remoto como su actividad principal. La mayoría de sus actividades deberían ser imágenes de sistemas nuevos y redespliegues para incluir la instalación de software y la transferencia de datos.
Función:
Resolución de problemas de hardware, presentación de reclamaciones de garantía, coordinación del reemplazo de piezas con los proveedores, reparación virtual de dispositivos de PC, resolución de problemas de nível 1 a 4, coordinación directa con los equipos de soporte de National Grid y mantenimiento del estado del cliente informado hasta que se resuelva el problema.
Se requiere:
- 3-5 años de experiência laboral
- Habilidades técnicas de nível 4
- Excelente atención al cliente y habilidades de comunicación telefónica.
- Experiência en el uso del directorio activo, realizando cambios de configuración técnica en sistemas back-end sin interrupción.
- Experiência en el uso de sistemas de TI y software relevante para generar (cuando sea necesario) y administrar cualquier tipo de boletos
- Fuertes habilidades para resolver problemas.
- Habilidades analíticas de nível 4 para identificar tendencias en los problemas informados e identificar áreas de mejora.
- Conocimiento de los procesos y procedimientos de gobierno y control de ITIL.
- Flexible, adaptable para cubrir múltiples temas en uno solo y capaz de aprender nuevos conceptos rápidamente
- Enfoque de nível 4 en detalle, desarrollo de documentación y control de calidad
- Idioma(s): inglés Avanzado
Herramientas básicas que se utilizarán:
- Win7/Win10
- Citrix
- Horizonte
- ServiceNow (red nacional)
- Genesys
- 10to8 (herramienta de programación en NG SNOW y OneContact/Contact:IT)
- Acceso remoto (se reemplazará con la implementación en curso de una nueva herramienta de acceso remoto)
- MS Teams
- RDP
Ofrecemos:
Sueldo: 35,000 pesos brutos mensuales
PL y Superiores
Trabajo Remoto
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