Senior IT Support Technician

hace 3 días

Tijuana, México Mammotome A tiempo completo

Mammotome associates know that every moment matters when it comes to advancing breast cancer diagnostics and surgical solutions. When you come to work at Mammotome, you’re collaborating with a global team of engineers, designers, communicators, strategists, and specialists to improve patient outcomes. If you want to be inspired to grow every day, join our diverse, hardworking, high-performing team.

Be part of a company that’s a trusted leader in breast cancer diagnostics and support products you can feel passionate about

Mammotome is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The **Senior IT Support Technician** for Mammotome is responsible for ensuring a high performance of the service and customer satisfaction in the function that is the face of IT. The Senior IT Support Technician is part of the global IT Support and End User Services organization and manages supports end users and their workplace equipment in their respective region. The Senior IT Support Technician reports to the Regional Team Lead IT End User Support & Services.

This position is part of the **IT**team located in **Tijuana, Baja California, Mexico** and will be** on-site**. At Mammotome, our passion is driving innovative technologies that create efficiencies, while never forgetting that at the heart of every breast cancer journey is a patient.

**In this role, you will have the opportunity to**:

- Ticket Management: Responding to, triaging, and resolving tickets based on Knowledge Base articles, Standard Work, and public information, with escalation as required.
- User and Network Management: Management of Users and Groups in Active Directory, support and troubleshooting of telephony systems, and basic support and troubleshooting of network components such as switches, firewalls, and wireless systems.

**The essential requirements of the job include**:

- Completed IT apprenticeship or Bachelor’s degree in Computer Science or comparable experience / knowledge
- Minimum of 3 years working experience in a similar role
- Excellent command of English language, both oral and written, additional languages are a plus

**It would be a plus if you also possess previous experience in**:

- Communication and Leadership Skills: Excellent communication skills in English (both verbal and written), leadership skills to manage contractors, and the ability to create and maintain professional business relationships.
- Travel Requirement**:Ability and willingness to travel up to 25% of the time.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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