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IT Technician

hace 2 semanas

Tijuana, México North American Production Sharing de México A tiempo completo

**Vacante para la empresa North American Production Sharing de México en Tijuana, Baja California**:
**IT Support Specialist**
- The role requires contributions to providing exceedingly reliable, scalable, secure, and cost-efficient End User IT Asset Management services.
- Assists in the installation, implementation, and upgrades of internal systems.
- May maintain a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software, and supplies.
- Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters, and scanners.

**_ Principal Duties and Responsibilities:_**
- Troubleshoot and fix complex hardware-related computer problems using standardized procedures.
- Diagnose and resolve complex software-related issues through software configuration and reconfiguration.
- Perform computer hardware and software installations and upgrades following standard processes.
- Transfer data for multiple machines during replacements or upgrades while ensuring data integrity.
- Resolve complex networking problems, including cable connections and repairs.
- Document computer and telephone repairs, recording serial and parts numbers.
- Log troubleshooting steps in the Service-Now ticketing system.
- Communicate and collaborate with team members and stakeholders to resolve conflicts and challenges.
- Assist in onboarding and offboarding processes for employees, including hardware setup.
- Audit and verify processes and procedures used by colleagues.
- Install and connect cabling and wiring from network closets to office equipment.
- Lift and install equipment weighing up to 50 lbs. on occasion.
- Perform tasks at various heights (standing or sitting) as required.
- Utilize computers and test equipment for extended periods of time.
- Maintain continuous communication in both Spanish and English with colleagues, customers, and vendors.
- Conduct monthly audits of critical spaces.
- Perform monthly audits of stockroom inventory.

**_ Education Requirements:_**- Bachelor’s Degree in IT-related careers.

Other Requirments:
- Advanced English Level.
- Valid Visa to travel.
- Availability to travel.

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Tecnología / Internet

**Industria**:
Microprocesadores y Semiconductores

**Habilidades**:

- it technician
- it support
- bilingue
- soporte tecnico