Java Support Specialist

hace 2 semanas

Tlahuac, México Ensitech A tiempo completo

**_Join #Ensiteam_**:_ We are a company focused on custom software development and we have been in the market for more than 19 years. At Ensitech we are dedicated to finding highly specialized talent to work with large companies in the United States, Europe and Canada._
- Each one of our collaborators works with different teams and colleagues around the world, in the design and commercialization of software. We look forward to having you as part of our team in the role of _**_Java Support Specialist._**

**_Hibrid Opportunity open in México. _**:

- _

**Job functions**:

- Take full responsibility for customer-reported issues, typically managed in a case tracking system.
- Comprehend the reported issue or scenario, seeking additional details from Level 1 support or the case reporter as necessary.
- Find solutions using a knowledge base.
- Ensure communication with stakeholders is within agreed turnaround times (TAT).
- Guide to Level 1 or Level 3 resources and respond to their questions.
- Examine logs and error messages to relate them to the code and suggest possible solutions.
- Reproduce issues in a lab environment to gather more information or resolve the problem.
- Escalate issues to Level 3 support if necessary.
- Create detailed bug reports in the bug tracking system.
- Document procedures and prepare runbooks.
- Monitor various system components (jobs, processes, queues, DB procedures, log files, alerts) to ensure healthy system functioning.
- Identify and suggest additional monitoring tools and processes to enhance system upkeep.

**Qualifications and requirements**:

- 1-3 years of strong understanding of Java programming, including the ability to write, read, and debug Java code.
- Ability to work in Unix/Linux environments, including using command line commands and reviewing system logs.
- Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar.
- Experience with relational databases and the ability to write and understand SQL queries.
- Familiarity with tools such as JConsole, JVisualVM, and other performance monitoring and analysis tools.
- Ability to effectively communicate technical issues and solutions to various stakeholders.

**Desirable skills**:
Plus: Experience working with Kafka/MongoDB/Micro services based architecture a plus.

**Conditions**:

- 100% remote opportunity.
- Competitive salary and benefits.
- Custom benefit package aligned to your experience and your needs.
- Working with foreign clients.

**Pet-friendly**
Pets are welcome at the premises.

**Flexible hours**
Flexible schedule and freedom for attending family needs or personal errands.

**Partially remote**
You can work from your home some days a week.

**Health coverage**
Ensitech pays or copays health insurance for employees.

**Computer provided**
Ensitech provides a computer for your work.

**Informal dress code**
No dress code is enforced.

**Vacation over legal**
Ensitech gives you paid vacations over the legal minimum.

**Beverages and snacks**
Ensitech offers beverages and snacks for free consumption.

**Remote work policy**:
***

**Hybrid**

This job takes place some days from home and others at the office in Ciudad de México (Mexico).

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