Service Support Specialist

Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

**Service Support Specialist**

**What can you expect?**
- As a Service Support Specialist, you will focus on ensuring that administration from Darwin (Mercer Marsh Benefits area) supports the delivery of the clients benefit package in an efficient way, as well as supporting the client HR or Payroll representatives to answer any individual queries raised.
- An opportunity to work in a fast-growing, innovative company with lots of room for progression.
- A fall-friendly environment that encourages learning and initiative.

**What's in it for you?**
- A company with a strong brand and strong results to match and are committed to making a difference in the lives of people.
- A culture of belonging, innovation, collaboration, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
- Competitive pay, Christmas bonus, and full benefits package - effective starting Day 1 (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund)
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (hybrid work schedule)
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

**We will count on you to**:

- Ability to support a close working relationship with the client that requires a clear understanding of the client’s requirements in the context of their business structure, expectations, and preferred way of working.
- Support the management of key stakeholders both internally and externally.
- Support in maintaining client flex schemes and ensure process documentation is up to date.
- Inbound client data files and Outbound data files (Payroll, Provider).
- Support the management of client administrator use of the software from a business-as-usual capacity.

**What do you need to have?**
- Bachelor's degree.
- At least 3 years of experience in customer services.
- Experience in task collaborative software as Jira, Confluence or Zendesk.
- English proficiency

**What makes you stand out?**
- Adaptable communicator, facilitator, and problem solver
- High attention to detail
- Ability to multi-task and prioritize time effectively.
- Able to work calmly in a pressured environment.
- Thrives in a client facing role.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.