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Have you been looking for the chance to use your expertise to make a real difference in an organization? Manitowoc Cranes* is seeking a **Customer Service Representative III **to join our team
**This position will be responsible to support our dealers, service centers and key accounts in MCAC region through the Manitowoc systems like, GPX2, GPX3, GWX, GTL, Lotus. Proper following up for P&A requests, invoicing and quotes. Identify administrative requests, work internally with our Manitowoc support from USA, France, Germany, China.
If you’re up to the challenge, the reward is satisfaction... and knowing you helped build something real. Join our passionate team and help build something you can be proud of - a future filled with passion, pride, and satisfaction.
**ESSENTIAL JOB FUNCTIONS
- Place P&A in our system and proper following up to solve customers need;
- Attend administrative requests like quotes, invoicing, parts identification;
- Follow up on orders and escalate when necessary;
- Visit dealer / customer and propose spare parts, find solutions when customer are not satisfied;
- Any other ad-hoc duties assigned from superior from time to time;
- Analyze our dealers and service centers in order to find our opportunities and create action plans.
**Job Requirements/Working Conditions**:
- Bachelor's Degree.
- Desirable English language.
- Excellent Microsoft Excel, PowerPoint and Word skills required.
- Good to have good communication, continuous improvement, adaptability, self-motivation, planning and organization, teamwork, customer focus, contributing to team success. Service attitude.
