Customer Support Associate I

**Position**:
Customer Support Associate I

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2022 sales of $37 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 109 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

We're looking for our next Customer Support Associate for our Automotive division. Here, we create effective partnerships with manufacturers to help them bring solutions to automobiles around the world.

**What You'll Be Doing**:

- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Responsible for the Order to Invoice Process.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes.
- Assist Inside Sales with overall Quote to Order objectives.
- Work closely with Asset team to process orders for customers and resolve issues in a timely manner.

**What We Are Looking For**:

- Typically requires a 4-year degree and 1 year of experience in customer support, B2B preferred.
- Must be familiarized with ERP systems - Oracle is a plus.
- Intermediate to advanced knowledge of Microsoft Excel.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.

**Work Arrangement**:

- Hybrid: 3 days in office/2 days work from home

**What's In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Access to Arrow's Employee Discount Program
- On-site Gym and Lockers, Free for Use to All Employees
- Growth Opportunities, and more

LI-AM2

**Annual Hiring Range/Hourly Rate**:
$15,275.00 - $22,000.00 MXN Monthly

**EEO Statement**:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support