Customer Support Associate I

hace 1 semana

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Support Associate I

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.

**What You'll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

**What You'll Need**
- Typically requires a 2 year degree and 2-4 years of experience or High school graduate with equivalent related experience
- 1-3 years of customer service experience
- Intermediate to advanced knowledge of Microsoft Excel
- Ability to communicate fluently in English

**What's In It For You**
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 floating days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

**Hiring Range/Hourly Rate**:
$15,000 -$18,000 / monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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