Customer Service Analyst

**Vacante para la empresa Buckman en Querétaro, Querétaro**:
Buckman is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. Buckman deliversexceptional service and innovative solutionsto our customers globally in the pulp and paper, leather, and water treatment sectorsto help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment.Buckman is in the middle of a digital transformation of its businesses and focused on building the capabilities and tools in support of this.

**Location**:

- Querétaro, Querétaro, México
- 100%On-site

**Language**:

- Spanish native
- Advanced Englishis a must

**Travel**:

- 5-10%

**Position Summary**:
**TheCustomer ServiceAnalystwillbe responsible forOrder Managementin Buckman Mexico.He/Shewillmanage customer’s purchase orders, invoicing process, consignment inventoryand have a significant influence over Perfect Order Results.He/Sheworks in full collaboration with SalesOperationsand Logistics & Planning teamstoachieve excellent delivery levels.He/Sheensures customerexcellencethru attending customer demand´s and sales teams to guarantee an excellent level of service tomeet national and international demand.**:

- Order Entry
- Process customerPOs.
- Invoicing process
- Ensure that price and customer records are updated inSAP.
- Collaboration with internal areas to ensure specific customers requirement compliance.
- Orders follow up until deliveries.
- Establish good communication with customers, strengthening trust with the company.
- Monitor Rush Orders to keep Sales Teams aligned with operations
- Ensuring that documentation and invoices are processed correctly.
- Monitoring Perfect Order index and guide team to take corrective and preventive actions
- On time entry of orders and loading plan, considering the customer requests and last-minute changes or urgencies.
- Checking the availability of the product and reporting on any shortage issue on time to take necessary actions.
- Enter Export orders and follow up with the logistics area for their correct delivery and billing.
- Active participation on SOP and weeklymeetingswith Sales teams
- Present improvements in order fulfillment by analyzing department indicators.
- Report of Non-conformities, generating reports on time and following them upandcollaborationtosolve Non-conformity problems, starting with containment plans and giving follow-up and support to the areas involved.
- Manage appropriate relationship with Sales Teams and Customers
- Meeting customer’s demands and complaints.

**Minimum Requirements to Apply**:

- Bachelor's degree or equivalent inChemicals, logistics, engineeringorrelateddiscipline.
- 5+ yrs of experience onCustomer ServiceforChemical market.
- Strong customer focus and interpersonal skills
- Excellent research, analytical, problem-solving, planning, and organization skills
- Advanced English level
- SAP customer servicemodulesknowledge

**CompetenciesNeeded forSuccess**:

- Strong communication skills and ability to buildconsensus.
- Excellent data analysis skills
- Ability to research, analyze, compile, and assess business and financialdata.
- Musthavesuccessfulexperiences
- Strong customer focus and interpersonal skills
- Excellent research, analytical, problem-solving, planning, and organization skills

**Highly Desirable Experiences**:

- Continuous improvement experience

**Nível de educación deseada**:
Superior - titulado

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Productos Químicos

**Habilidades**:

- SAP
- Inglés avanzado
- Excel
- Químicos de uso industrial