Customer Service Analyst

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 117 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet - today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

Advance your career as a **Customer Service Analyst (Logistics Operations)** in our** Queretaro office**.** **The Customer Service Analyst (Logistics Operations) will manage the end-to-end order process and provide exceptional customer service for smaller, less complex customers. Collaborate with internal and external stakeholders to identify trends, perform root cause analyses, and develop solutions for logistics, order fulfillment, and transportation issues. Promote a customer-centered culture, identify continuous improvement opportunities, and contribute to a high-performance team environment focused on operational excellence. Assist with reporting and analyzing trends to support multiple organization levels.

**HERE’S A TASTE OF WHAT YOU’LL BE DOING**
- Collaborate with internal and external stakeholders, including senior management, to analyze trends, conduct root cause analyses, and propose solutions for resolving issues related to customer logistics, order fulfillment, and transportation.
- Foster a customer-centered culture by acting as a consultant to both internal and external customers, aiming to surpass their needs, requirements, and expectations.
- Proactively identify opportunities for continuous improvement and streamline the order process.
- Cultivate a team-oriented environment that prioritizes high performance and operational excellence.
- Recommend continuous improvements for efficiency.
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Respond quickly, professionally, and accurately to customer inquiries regarding orders, status, complaints, and returns.
- Utilize analytical skills to translate trends into actionable insights, which can be shared with sales partners and customers as necessary.

**YOUR RECIPE FOR SUCCESS**
- Bachelor’s degree with a minimum of 2 years of related field experience required.
- Customer relationship management experience
- Computer skills, including ERP systems (SAP highly desirable) and MS Office
- Strong knowledge of CRM principles, including customer service, collections, deductions, etc.
- Excellent verbal and written communication skills in English.
- Deep analytical and problem-solving abilities.
- Strong negotiation and decision-making skills.
- Ability to manage multiple priorities and time constraints effectively.
- Ability to work in a team environment.
- Solid time management skills

Preferred Criteria:

- Proficiency in SAP modules, including Master Data, Order to Cash, etc
- Sense of urgency and commitment to meeting performance objectives and customer commitments.
- Extensive knowledge of service center processes.
- Proven track record of exceeding expectations
- Experience in shared services, process-driven, or service center environments.
- Six Sigma or LEAN certification.
- Multinational organization experience.
- Processed and Packaged Foods industry background.

**ABOUT WK KELLOGG CO**

WK Kellogg Co is proud to offer industry competitive benefits (Physical, Financial, Emotional, and Social) that vary depending on region and type of role. Be sure to ask your recruiter for more information

**THE FINER PRINT**

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Let’s create gr-r-reat days,

WK Kellogg Co Recruitment