Remote Billingual Customer Service Representative

**Company name**: DME Service Solution

**Department**: Operations

**Job title**: Customer Service Representative / Patient care specialist

**Reports to**: Customer Service Supervisor

**Location**: Monterrey, Nuevo Leon, Mexico
- **We offer**:_
- **Home office - 100%**:

- **The company will provide the equipment**:

- **Paid training - full amount**:

- **Monday thru Friday - 48hrs shift**:

- **The best base salary - $4800 MXN gross - pay weekly**:

- **Hire directly with the company**:

- **Law benefits since day 1 + monthly remote working allowance $500**:

- **After 3 months training period Major Medical Insurance + Food voucher $750**
- **Important We are looking for applicants who are located in Nuevo Leon**_

DME is a place entirely dedicated to delivering a meaningful experience customer to our clients in the US.

We seek to nurture an environment where each person feels empowered to bring their unique self to work and achieve their full potential. We’re united by our guiding principles that serve as the foundation for how we act and make decisions.

**ROLE SUMMARY**

**Responsibilities**:
As a Customer Service Representative, **you will**:

- **Possess strong communication skills both written and verbal.**

**- Have great active listening skills**
- Provide **excellent** customer service while **timely** verifying and **accurately** updating patient accounts.
- **Comply** with HIPAA rules, appropriately safeguarding Protected Health Information, or other private and **confidential patient information.**
- Maintain accurate and detailed records in company systems.
- Adapt quickly to frequent process changes and improvements.
- Be **reliable**, engaged, and provide feedback **to continually** improve **policies and procedures.**
- Attend all team **meetings, training, and quality assurance reviews as required**.
- Appropriately route incoming calls when necessary **to the correct department.**
- Meet patient service quality standards.
- _**Go the extra mile to engage patients while being empathetic, understanding, and building rapport with them.**_

**EXPERIENCE, SKILLS, AND KNOWLEDGE ESSENTIAL**

**Experience Required**
- Prefer two or more years of Inbound and Outbound Consumer service experience OR one year of healthcare related Customer Service experience.
- Recommendation letters from 2 previous employers.
- Advanced English Level - C1

**Technical / Functional Skills Required**
- Computer literate with keyboard knowledge, fast typing skills, have a basic understanding of using webpages and internet systems.
- **Minimum 50mbps Internet speed, stable and reliable during working hours.**:

- Must be able to work from home without any distractions in a **quiet environment.**:

- Must have strong punctuality habits.

**Soft Skills Required**
- Clear Communication
- Active Listener
- Patient
- Assertive
- Empathetic
- Taking responsibility
- Calm and Confident
- Bilingual
- Flexible
- Process-oriented
- Problem-solver
- Positive attitude

At DME, employee experience is our number 1 priority. Regardless of job level or country, each employee shares similar competitive benefits with our US-based staff members.

**Integrity, Compassion, Excellence, Equity**

**Bring your compassion and service to the fullest while having fun**

**Salary**: $20,000.00 - $22,000.00 per month

Application Question(s):

- costumer service call center: 1 year (required)

**Language**:

- native like English (required)

**Salary**: $20,000.00 - $21,000.00 per month

Application Question(s):

- Do you live in Nuevo Leon state?
- Would you be available to work for 48 hours per week, from 7:00am to 6:00pm, Monday through Friday?
- Would you be available to work on all Mexican holidays and receive appropriate compensation in accordance with labor laws?
- Have you previously worked from home and have a home office setup?
- Are you comfortable with the fact that this position is a permanent work-from-home role?
- Can you confirm that you have access to stable internet and electricity for the duration of this position?
- In the event of an internet or power outage, do you have contingency plans or backups in place to ensure continuity of work?
- Could you kindly attach your most recent English-language CV and include your NSS and CURP?
- Your phone must be compatible with downloading DUO Mobile App.

**Experience**:

- costumer service call center: 1 year (required)

**Language**:

- native like English (required)

Work Location: In person