People Experience Program Manager

**Company Overview**

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**

**Role Summary**

This role will support a global team and requires the ability to work across different time zones and cultures.

**Responsibilities & Tasks**

Key Responsibilities

- People Experience Program Management

• Develop, implement, and manage PX programs and initiatives that support Milestone’s strategic goals.
• Collaborate with PX team members and other departments globally to ensure alignment and integration of programs across the organization.
• Monitor and evaluate the effectiveness of programs, making adjustments as needed to improve outcomes.
• Provide guidance and support to managers and employees regarding PX programs and policies.
• Promote our values by encouraging teamwork, continuous learning, and leveraging diverse perspectives.

**Internal Communications**

• Develop and execute a comprehensive internal communications strategy to keep employees informed and engaged on people experience-related topics.
• Serve as the primary point of contact for all internal communications related to PX, ensuring consistency and accuracy of messaging.
• Collaborate with other departments to ensure communications are integrated with broader company communications.
• Deliver communications with a sense of urgency and innovation, anticipating and addressing employee needs.

- Employee Engagement and Culture

• Promote a positive and inclusive workplace culture through effective communication and PX programs.
• Manage employee engagement surveys, badges and awards programs
• Partner with leadership and employees to identify and address areas for improvement in employee engagement and satisfaction.
• Support initiatives that foster a diverse, equitable, and inclusive work environment.
• Actively practice learning and transformation to continuously improve our culture and engagement.

**Compliance and Best Practices**

• Ensure all people experience programs and communications comply with relevant laws and regulations.
• Stay current on best practices and trends in the field, incorporating them into programs and communications as appropriate.
• Anticipate challenges and proactively address them to ensure compliance and best practices.

**Experience, Skills and Qualifications Required**

• Bachelor’s degree in Human Resources, Communications, Business Administration, or a related field. Master’s degree preferred.
• 5+ years of experience in Human Resources program management and internal communications.

Strong understanding of Human Resources principles, practices, and regulations.

• Excellent written and verbal English communication skills, with the ability to tailor messages to various audiences.
• Experience with employee engagement tools and metrics.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Strong interpersonal skills and the ability to build relationships at all levels of the organization.
• Proficiency with HRIS systems and communication tools.
• Experience with change management and organizational development is a plus.
• Experience working with global teams and managing communications across different time zones and cultures.
• Fluent in spoken and written English.

**Compensation**

Estimated Pay Range

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**

• At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
• Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disabili