Senior Program Manager, Seller Experience Latam

hace 6 días

Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 A tiempo completo

Bachelor's degree
- 8+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- English proficiency: Fluent (verbally and written)
- Excel Advanced: Proficiency in complex formulas, Expertise in data analysis with Pivot Tables and Pivot Charts, Advanced data visualization skills, including dynamic charts, dashboards, and conditional formatting, Ability to automate tasks using Macros and VBA.

We are looking for a talented Program Manager for our SX Registration & Verification regional program. The Program manager will define strategies to enhance current registration and verification experience for sellers in Mexico and Brazil, be the main POC to global stakeholders from multiple teams and improve high-impact seller-facing processes. The PM will also have a hands-on approach in driving improvements in seller experience, reducing friction and raising the bar in processes for verification. This role has a strong business component, with ownership of metrics, maintaining a consistent relation with stakeholder teams, and being the main POC for verification-related themes in the Amazon Marketplace Latam org.
At Amazon we value Diversity, Equity and Inclusion (DEI) in all our job positions, therefore, we act intentionally so that our internal environment reflect the plurality of the businesses we play and the customers we serve.
Key job responsibilities
Consolidating roadmap of program improvements, driving frequent reviews with stakeholders
Creating/overseeing reports of metrics and impact of current seller registration and verification experience
Provide support materials to internal teams with seller contact
Keep external and internal teams communicated about key project issues and actively work with responsible teams on identifying and solving paths to green.
Own and write business reviews and callouts regarding verification experience to senior leadership
Influence and define local product roadmap for features in Verification Experience in Mexico
A day in the life
In the role, the PM will be expected to bridge gaps in experience by syncing with stakeholder teams frequently (account management; verification operations; tech product management). They will also drive frequent working sessions with groups for solutions of pressing issues.
The PM will have knowledge of reports and oversee/manage issues brought by metrics, and will show timely effectiveness in problem mitigation.
- Master's degree

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