Billing Operations Analyst

Billing Operations Analyst

At TTEC, we're all about the Human Experience. Elevated. As a Billing Analyst working remotely by the moment, with base in our site in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

**What You'll be Doing**
Do you have a passion for analyzing information? Do you love to be responsible for all phases of billing administration for complex portfolio of accounts? You'll be responsible to gathering reporting data, producing complex excel templates and validating of invoice data. May require working on weekend, once a month, if necessary to meet deadlines of certain clients.
You'll report to the billing Manager. You'll contribute to the success of the business and the overall success of the team.
**During a Typical Day, You'll**
- Gathering operational data from various reporting systems
- Updating & maintaining relevant billing data in financial systems
- Validating invoicing data provided by Operations - this will require significant verbal and written communications with Operations. Strong speaking and writing skills are a requirement to successfully execute this responsibility
- Ensure that all charges are billed completely and accurately
- Communicating with Operations staff regarding program specifications
- Spearheading process improvement initiatives to simplify invoicing process
- Maintaining process documentation and compliance with those processes

**What You Bring to the Role**
- Advanced Excel experience, required 3-5 years
- Complex Billing, required 1 year
- Oracle Business Suite experience a plus
- Experience with telecommunications and call center operations a plus
- Intermediate/Advance English

**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

**About TTEC**
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC

ttecmexico

**Primary Location**: : MX-DF-Mexico DF
** Job**: : Finance / Accounting / Audit

JSGYM-TE