Senior Billing Operations Analyst

**Who we are**

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

**See yourself at Twilio**

Join the team as Twilio's next Senior Billing Operations Analyst

**About the job**

This position is needed to support the order management and billing function. In this role, you'll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing.

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and energized by cross functional partnership.

**Responsibilities**

In this role, you'll:

- Support an International team of Order Management and Billing Specialists to ensure timely and accurate order processing and invoice generation
- Respond to and provide resolutions for internal and external escalations and customer inquiries
- Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts
- Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy
- Gather and format large raw data sets to assist with customer billing reporting and queries.
- Reviewing and approving credits within a specific threshold
- Responsible for creating monthly bill runs

**Qualifications**

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table
- **Required**:

- 5+ years experience in a Billing Operations role
- Experience with ERP systems like Zuora and/or Salesforce is preferred
- Excellent communication skills for internal and external stakeholders
- Proficiency in Excel
- Excellent attention to detail and analytical skills
- Ability to work under pressure, meet tight deadlines and prioritize various deliverables
- Ability to prioritize and multitask throughout high volume order processing
- Ability to identify, analyze, and resolve issues independently
- Collaborative working style and experience working cross-functionally
- Ability to participate in flexible timezone meetings periodically

**Desired**:

- Post secondary education in Finance, Accounting or Business
- Experience working in the SaaS/technology industry
- Experience working with an international team
- Knowledge of and experience with SOX controls

**Location**

This role will be remote, and based in Mexico City.

**Travel**

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately
travel is anticipated to help you connect in-person in a meaningful way.

**What We Offer**

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.